Vicki Coles
Hopewell,VA
Summary
Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 20-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills. Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Licensed Practical Nurse in state of Virginia. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Experienced nursing professional with excellent skills in patient assessment, disease management and medication administration. Proven track record of delivering high-quality care. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
LPN Unit Manager
Forest Hill Health And Rehabilition
11.2023 - Current
- Enhanced patient care by developing and implementing individualized nursing plans.
- Improved staff efficiency by conducting ongoing training sessions and performance evaluations.
- Managed LPN unit operations, ensuring adherence to established policies and procedures.
- Coordinated with interdisciplinary team members for comprehensive patient care planning.
- Ensured a safe environment for patients and staff by maintaining proper infection control standards.
- Streamlined communication between staff and family members to provide consistent updates on patient progress.
- Collaborated with physicians on treatment planning, adjusting care as needed based on individual patient needs.
- Demonstrated strong leadership skills in managing both day-to-day operations as well as responding effectively during emergency situations within the unit.
Clinical Nurse Director
A And J Residential Services
10.2020 - 10.2023
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through introduction of a comprehensive medication management system.
- Improved patient satisfaction scores by promoting a patient-centered care approach among the nursing staff.
- Increased staff retention through development and implementation of professional growth opportunities for nurses.
- Streamlined workflow processes to optimize nursing staff efficiency and productivity levels.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Promoted a culture of safety, resulting in reduced hospital-acquired infections and overall improved patient outcomes.
- Managed budget allocation effectively, ensuring adequate staffing levels and availability of necessary resources for optimal patient care delivery.
- Evaluated nursing performance regularly to identify areas requiring improvement or professional development.
- Oversaw admissions and discharges and scheduling of nursing staff.
- Reviewed charts weekly to complete quality control checks.
- Performed head-to-toe physical assessments, prioritizing treatment and delegating assignments to maintain patient flows.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
Residential Program Manager
MaxCare Health And Residential Services
12.2018 - 08.2020
- Improved resident satisfaction by implementing person-centered care plans and individualized support strategies.
- Enhanced program efficiency through the development and implementation of streamlined administrative processes.
- Reduced staff turnover by fostering a positive work environment, providing training opportunities, and offering regular feedback to team members.
- Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.
- Developed strong relationships with residents'' families through consistent communication, involvement in care planning, and addressing concerns promptly.
- Implemented evidence-based practices for behavioral management to promote a safe living environment for all residents.
- Provided ongoing coaching and mentoring to staff members for professional growth and skill development.
- Promoted independence among residents by developing personalized skill-building activities in daily living tasks such as meal preparation or self-care routines.
- Managed documentation requirements efficiently by maintaining accurate records on resident progress notes case files treatment plans.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
Director of Nursing
Lucy Corr
04.2016 - 12.2018
- Improved patient care quality by implementing evidence-based nursing practices and protocols.
- Reduced hospital readmission rates through effective discharge planning and patient education.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Conducted regular risk assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Performed rounds to observe care and interview staff, residents, and families.
LPN Charge Nurse
Laurels Of Bon Air
03.2008 - 02.2017
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Streamlined medication administration processes for improved accuracy, reducing medication errors and ensuring patient safety.
- Collaborated with interdisciplinary team members to optimize patient outcomes and deliver high-quality care.
- Implemented evidence-based nursing practices to improve patient health and maintain compliance with regulatory standards.
- Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
- Provided compassionate end-of-life care, supporting patients and their families through difficult times.
- Served as a mentor to new nurses, fostering a positive work environment and promoting professional growth.
- Managed complex wound care cases, applying advanced knowledge of wound healing principles to achieve optimal results.
- Assisted physicians during procedures, demonstrating strong clinical knowledge and attention to detail for successful outcomes.
- Coordinated timely admissions, transfers, and discharges for efficient bed utilization within the nursing unit.
- Promoted continuity of care by thoroughly documenting shift-to-shift communication in nursing reports.
- Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Maintained and promoted autonomy and rights of patients to provide protection and enforce dignity and respect.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
Education
High School Diploma -
Prince Edward Count High
Farmville, VAAssociate Degree in Nursing - Licensed Practical Nurse
Medical Career Institute
Richmond, VA2005
Skills
- Oral communication
- Healthcare ethics
- Nursing care planning
- Patient Care
- Discharge Planning
- Hiring and Terminations
- Staff Supervision
- Multitasking and Organization
- Infection Control
- Wound Care
- Time Management
Timeline
LPN Unit Manager
Forest Hill Health And Rehabilition
11.2023 - Current
Clinical Nurse Director
A And J Residential Services
10.2020 - 10.2023
Residential Program Manager
MaxCare Health And Residential Services
12.2018 - 08.2020
Director of Nursing
Lucy Corr
04.2016 - 12.2018
LPN Charge Nurse
Laurels Of Bon Air
03.2008 - 02.2017
High School Diploma -
Prince Edward Count High
Associate Degree in Nursing - Licensed Practical Nurse
Medical Career Institute
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