Vicki Compton

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected [Type] payments, processed transactions and updated relevant records.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Routed incoming mail and messages to relevant personnel without delay.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

(Still employed. Would only be leaving to work closer to home and return to full time employment)

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• Implemented and coordinated health services to meet disability standards.
• Oversaw maintenance and accuracy of health records in compliance with reporting requirements.
• Scheduled surgeries and procedures for group of surgeons. Made sure precertifications were completed and deposits collected according to insurance verification information.
• Made sure patients were aware of all surgery or procedure pre-op instructions.
• Made follow-up appointments.
• Scheduled office appointments and/or procedures from referrals.
• Completed FMLA and disability paperwork forms for patients.

(only left due to huge unprecedented system wide lay-offs by Baylor Scott & White-HTPN during worse part of COVID episode)

• Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
• Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
• Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
• Maintained high infection control standards.
• Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
• Delivered exemplary assistance and support to surgeons during general surgery procedures.
• Created safe operating environments for invasive and non-invasive procedures.
• Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
• Collected, prepared and disposed of medical specimens.
• Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
• Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
• Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures and electrocautery equipment.
• Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
• Used sutures, staples, clips and other tools to close wounds.
• Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
• Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
• Created and maintained unobstructed operative fields using diverse range of tools.
• Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
• Provided comprehensive support to surgeons specializing in sports medicine, total joint replacement, spine, and orthopedic trauma treatment.
• Worked with vendors for speedy procurement of services and equipment.
• Decontaminated, cleaned, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
• Maintained specialty equipment, implant, and instrumentation inventories.
• Supported surgeons office and hospital procedures.
• Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
• Positioned patients and set up drapes to create comfortable surgical environment for patients.
• Reduced infection risks and protected patients by maintaining sterile fields during procedures.
• Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
• Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
• Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.
• Transported patients to and from surgeries to promote timely operating room turnover.
• Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
• Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
• Sterilized instruments and equipment for specific procedures and arranged for surgeons.
• Provided wound care post-operatively to promote healing and reduce risk of infections.
• Educated patients on expected side effects and discomfort levels post-surgery.
• Maintained records to document patient medical history and surgical procedure notes.
• First Assist for General/Breast Surgeon for many years - including taking call and making hospital rounds with her, assisting in office, assisting in surgery.
• Surgery and procedure scheduling, insurance verification, procedure precertification, collection of deposits, payment plans, etc.

(Transferred to alternate position to discontinue takin call and have more normal hours due to late husband's cancer treatment)

• Maintained clean and organized front desk areas to uphold practice image.
• Answered patient telephone calls promptly and appropriately handled needs.
• Made appointments
• Collected payments
• Made bank deposits
• Maintained patient charts
• Verified Insurance Benefits
• Obtained necessary precertification for surgeries and procedures
• Acted as Notary for office

(left to take another position with a chance to return to working in the operating room)

• Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
• Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
• Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
• Maintained high infection control standards.
• Took surgical call and OB C-section call every other night and every other weekend. Continued to assist them with weekend call for over a year even after moving to another job.
• Occasionally floated to work at Waxahachie Baylor as at that time Ennis and Waxahachie were all under the Ellis County Baylor umbrella.

(left to take job surgeons I was familiar with. The Ennis hospital at the time was close to shutting down and we were not working full time)

• Maintained up-to-date knowledge of emergency call procedures.
• Connected callers with appropriate professional, department, or business.
• Operated digital paging system to notify recipients of incoming calls.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
• As Lead Night Shift Operator - answered all STAT calls and acted appropriately. Maintained on call schedules in computer.
• Worked this night job while attending school during day to become a Certified Surgical Technologist.

(left to take a job as CST once I graduated. Did however to continue working this position for a while on some available weekends.)

• Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
• Made approval and denial recommendations by determining accurate risk levels.
• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Supervised policy issue department employees.

(left this job to take a night position so I could return to school during the day)

• Handled confidential information in professional manner.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Transcribed phone messages and relayed to appropriate personnel.
• Answered high volume of phone calls and email inquiries.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Filed paperwork and organized computer-based information.
• Updated and maintained confidential databases and records.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Handled incoming and outgoing mail, email and faxes.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Took notes and dictation at meetings.
• Screened personal and business calls and directed to appropriate party.
• Volunteered to help with special projects of varying degrees of complexity.

(Only left this position when they promoted me to Underwriting Supervisor)

• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Maintained accounting records utilizing in-house and client systems.

(Left to accept a position closer to home while my daughters were toddlers.)

• Screened applicant resumes and coordinated both phone and in-person interviews.
• Various positions including - filing, typing, phone duty, then assistant to VP conducting annual job pay scale and benefit surveys, then employment office assistant.

(Left this job to be a stay at home Mom for a few years.)