Vicki Conaway
Burlington,NJ
Summary
Efficient and reliable administrative professional with over 15+ years of experience in customer relations skills. Effective communication skills with a diverse customer base.
Overview
37
37
years of professional experience
Work History
Analyst Trainee
State of New Jersey Trenton
Trenton, NJ
10.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Set up and activated customer accounts.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Insurance Service Professional
CSAA Insurance Group
11.2016 - 11.2022
- Licensed insurance professional in NJ, PA, DE, VA MD AND CA
- Provided customer service, handling consumer accounts, inquiries and analysis of polices
- Underwriting duties, including analyze policies, record detail of inquiries
- Provide claim details information and payment.
Personal Lines Associate III
NJM Insurance Group
05.2007 - 04.2016
- Created Insurance policies for customers under Automobile and Homeowners policies
- Corresponded with customers through telephone and electronic communication
- Respond promptly to customer inquiries
- Handle and resolve customer complaints, set up new customer accounts, process applications, record details of inquiries, manage customer’s accounts, record customer interactions and transactions, review and analyze policies, analyze and provide claim information, provided claim payment information.
Communications Assistant
American Telephone and Telegraph
09.1986 - 05.2006
- Relay conversations for hearing impaired customers verbatim
- Administrative office duties and responsibilities.
Education
Bachelor of Science in Business Administration -
Thomas Edison State College
09.2013
Skills
- Policy Improvements
- Complaint Resolution
- Call Management
- Data Collection
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Account Updating
- Courteous Demeanor
- Typing 60 WPM
- Customer Relations
Accomplishments
- Burlington County Women of the Year/Volunteerism (2022)
- Dr. Aaron McMillian Award for Medical Missions (2022)
- Exhale Women's Fellowship Women of Excellence (2023)
Timeline
Analyst Trainee
State of New Jersey Trenton
10.2023 - Current
Insurance Service Professional
CSAA Insurance Group
11.2016 - 11.2022
Personal Lines Associate III
NJM Insurance Group
05.2007 - 04.2016
Communications Assistant
American Telephone and Telegraph
09.1986 - 05.2006
Bachelor of Science in Business Administration -
Thomas Edison State College
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