Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Vicki Courtney

Clackamas

Summary

Passionate about creating memorable experiences for customers with a focus on making their time unique and personal. Believing in the impact of small gestures, I strive to provide the best dining experience every time. Over 15 years of experience in the Hospitality Industry as a versatile Server, manager, and event coordinator. Proven track record of enhancing customer satisfaction through conflict resolution and exceptional service delivery. Skilled in training staff, implementing upselling techniques, and fostering a positive work environment. Extensive experience in Property Management and Athletic Membership Sales has further honed my customer service and sales skills. Took personal leave from 2020-2022 to care for my father after his open-heart surgery. Professional visual merchandising specialist with expertise in creating impactful in-store displays and optimizing product presentations. Strong skills in layout design, color coordination, and visual aesthetics to ensure a cohesive customer experience. Known for reliability, creativity, and attention to detail.

Overview

15
15
years of professional experience

Work History

Visual Merchandiser

Beauty Bar
11.2022 - 11.2024
  • Managed inventory levels, properly stock rotation to maintain a fresh and enticing shopping environment
  • Executed floor moves and display changes on a regular basis to highlight new arrivals and promote seasonal promotions
  • Maintained awareness of competitor's visual merchandising efforts in order to stay ahead of industry trends and best practices
  • Consistently cleaned and organized visual merchandising storage area, providing easy access to props, fixtures, or display materials

Server/Shift Leader/Trainer/Event Coordinator

Antonis Dinner
04.2010 - 01.2020
  • Skilled in resolving customer complaints or concerns promptly and professionally ensuring a positive dining experience and repeat customers
  • Managed and trained new servers on restaurant policies, procedures, and best practices for delivering excellent customer service, while upselling techniques resulting in an increase in average check size.
  • Trained new staff members on restaurant procedures, menu items, creating a positive work environment focused on exceptional customer service
  • Managed multiple tasks, while maintaining a high level of professionalism and efficiency
  • Collaborated with team members to create a positive work environment focused on delivering excellent customer service
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing tables.
  • Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction

Education

No Degree - Fashion Merchandising & Property Management

Portland State University
Portland, OR

Skills

  • Proficient in articulating product advantages
  • Targeted product positioning

  • Client relations management
  • Creative design solutions

Accomplishments

My most important position was giving birth to three beautiful children in just over two years. They are grown now and I am looking forward to the birth of my first grandchild in November. There is nothing better than maintaining a close family to share life with.

Timeline

Visual Merchandiser

Beauty Bar
11.2022 - 11.2024

Server/Shift Leader/Trainer/Event Coordinator

Antonis Dinner
04.2010 - 01.2020

No Degree - Fashion Merchandising & Property Management

Portland State University