VICKI CREEN

Work History

Operations Supervisor

TBK BANK SSB

01.2019 - Current

Monitored front areas so that questions could be promptly addressed.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
Balanced teller drawers and ATM cash.
Opened, closed, and updated accounts for customers.
Developed and maintained strong customer relationships, providing exceptional service and advice.
Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Educated customers on features and benefits of banking products and services.
Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Assisted customers with banking needs and inquiries.
Educated customers on online banking and mobile banking applications.
Executed wire transfers, stop payments and account transfers.
Counted, verified and handled bank deposits and armored car transactions.
Maintained friendly and professional customer interactions.
Established rapport with new clients to increase satisfaction and loyalty.
Trained new hires on customer service policies and procedures.
Referred customers to other banking departments for specialized services.
Performed account maintenance by closing out accounts and changing customer addresses.
Processed wide variety of retail banking transactions for personal and commercial customers.
Cross-sold credit cards, loans and other bank products.
Calculated fees due, interest and change for customer transactions.
Arranged monies received in cash boxes and coin dispensers according to denomination.

Shipping Clerk

Kohls Department Store

08.2018 - 01.2019

Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.

Universal Teller

RIA Federal Credit Union

05.2016 - 12.2017

Promoted digital banking tools to customers, leading to increased adoption rates among account holders.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Provided exceptional customer service, resulting in a higher retention rate and increased referrals from satisfied clients.
Identified fraudulent activities promptly, safeguarding both customer assets and the bank''s reputation for security.
Reduced teller errors by implementing thorough training and procedural updates.
Managed high volumes of cash accurately, balancing drawers at the end of each shift without discrepancies.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Processed customer transactions promptly, minimizing wait times.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Educated customers on use of banking website and mobile apps.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Executed wire transfers, stop payments and account transfers.
Referred customers to other banking departments for specialized services.
Cross-sold credit cards, loans and other bank products.

Production Scheduler

Evans Manufacturing

08.2014 - 11.2017

Optimized production schedules by closely monitoring resources and adjusting timelines accordingly.
Updated management and clients on progress of production.
Tracked progress of manufacturing orders using Type software.
Set schedules for Number staff by planning and designating shifts and hours.
Enhanced on-time delivery rates by maintaining accurate production planning and prioritizing tasks.
Coordinated with sales and marketing to understand customer demand and adjust production schedules accordingly.
Monitored production progress and adjusted schedules in real-time to meet changing demands and priorities.
Streamlined communication between production and supply chain teams, ensuring timely material availability.
Worked closely with production managers to develop schedules that maximized machine utilization and labor efficiency.
Negotiated with suppliers to ensure timely delivery of materials, keeping production schedules on track.

Summary

Overview

Work History

Operations Supervisor

Shipping Clerk

Universal Teller

Production Scheduler

Education

High School Diploma - General Studies

Skills

Timeline

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