Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vicki Cusack

Johnsburg,IL

Summary

Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Efficiently maintains transaction records, handles monies and updates accounts. Active listener with talent for guiding customers to appropriate products. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Security-conscious and customer-focused [Job Title] with top-notch teamwork and interpersonal communication skills. Kept cash drawers accurate and secure with smooth payment processing and maximized loss prevention methods. Versatile [Job Title] with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Focused [Job Title] with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Well-rounded [Job Title] with [Number] years of experience stocking [Product or Service] and taking payments from customers. Expert at receiving orders, arranging products in store and processing transactions. Qualified to operate [Type] equipment. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs. High-energy [Job Title] offering over [Number] years of [Industry] experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Motivated cashier and stocker with [Number] years of experience in [Industry]. Accomplished various tasks daily, including [Task], stocking shelves with [Product or Service] and collecting payments with cash registers. Cheerful when assisting customers and coworkers. Precise [Job Title] with strong understanding of [Product or service] sales and excellent mathematical skills. Expert in customer service, financial recordkeeping and accurate transactions. Trained in [Area of expertise] sales with knowledge of [Software]. Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves and promoting sale items. Proficient in [Type] and [Type] merchandise and adept at offering every customer upbeat and knowledgeable support. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in [Skill]. Dedicated cashier and server with [Number] years of experience in [Type] establishment. Professional when answering customers' questions and recording order information. Service-oriented with quick delivery of hot food and [Action]. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in [Type] POS software and customer service. Skilled at [Skill] with dedication to efficiency and accuracy.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Old Country Buffet
Chicago, IL
05.2007 - 05.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained new personnel regarding company operations, policies and services.
  • Provided ongoing guest service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Cashier /Service Desk Associate

Kmart
Chicago, IL
05.2007 - 05.2011
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and greeted callers enthusiastically.

Retail Team Member

Panera Bread
Johnsburg , IL
09.2022 - Current
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.

Deli Clerk / Cashier

Walmart
Johnsburg , Illionis
01.2022 - 09.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted over [Number] patients per day.
  • Maintained cash drawer of $[Amount] or more per shift
  • Trained New Employee's In The Deli Department, Took Sub & Chicken Orders, Sliced Deli Meat & Cheese For Customers , Cleaned And Sanitized A Clean Work Area.

Food Service Worker

McDonalds
Hammond, IN
08.2021 - 10.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety. Clean & Sanitized All Work Areas.
  • Greeted customers at counter to fulfill requests and answer questions. Worked In The Drive Thru Window, Repeating Customer Orders,
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Cooked batches of food according to standard recipes.

Cashier

Family Dollar
Chicago, IL
04.2013 - 03.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Answered questions about store policies and addressed customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over [Number] patients per day.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Reviewed weekly sales ads and monitored price changes. Stocked Shelves, Maintained A Clean And Sanitized Work Area

Customer Service Representative

Cannon Camera
Elk Grove Village, IL
06.2005 - 02.2007
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Took Inbound Calls In The Repair Center. Tested Customer Cameras To Ensure That Repairs Where Made Properly, Entered Customers Information Into The System
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Contacted clients to verify account information and maintain accuracy, resulting in [Number]% increase in client satisfaction.
  • Operated POS system to itemize and complete average of [Number] customer purchases.
  • Provided ongoing guest service.
  • Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Followed up with customers about resolved issues and completed [Action] and [Action] to maintain high standards of customer service.
  • Entered orders into [Type] computer database system.
  • Optimized customer support by establishing collaborative service environment.
  • Resolved [Type] issues over phone with [Number] customers daily.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

Amundsen High School
Chicago, IL
05.1993

Skills

  • Customer Needs Assessments
  • Stocking and Replenishment
  • Employee Training and Supervision
  • Order Receiving
  • Supply Restocking
  • Maintaining Quality Assurance Standards
  • Loading and Unloading
  • Preparation of Appeals
  • Willing to Learn
  • Displays and Showcases
  • Recycling Trays and Boxes
  • Safe Lifting Procedures
  • Defective Materials Processing
  • Spreadsheet Development
  • Proper Storage Procedures
  • Safe Food Handling
  • Food Preparation
  • Proper Stacking and Storage
  • Proper Waste Disposal
  • Sweeping and Mopping
  • Managing Orders and Deliveries
  • Food and Beverage Service
  • Temperature Assessments
  • Menu Inquiries
  • Customer Service
  • Food Packaging and Labeling
  • Workstation Setup and Breakdown
  • Maintaining Clean Work Areas
  • Cleanliness and Sanitation
  • Special Orders and Dietary Restrictions
  • Equipment Cleaning
  • Platter and Tray Preparation
  • Cash Register Operation
  • Price Identification
  • Dependable and Cooperative
  • Inventory Stocking
  • Store Organization
  • Customer Relations
  • Heavy Lifting
  • Product Labeling
  • Credits and Refunds
  • Packing Optimization
  • Customer Inquiries
  • Clear Communication
  • Guest Communication
  • Price Verifications
  • Order Accuracy
  • Daily Food Preparation
  • Cleaning and Sanitizing
  • Food Production Processes
  • Item Replenishment
  • Customer Experience
  • Product Stocking
  • Bagging Items
  • Teamwork and Collaboration
  • Food Preparation and Safety
  • Grocery Standards
  • Product Weighing and Measuring
  • Weights and Measurements
  • Cash Drawer Operations
  • Customer Satisfaction
  • Kitchen Safety Standards
  • Punctual and Dependable
  • Restocking
  • Forklifts

Timeline

Retail Team Member

Panera Bread
09.2022 - Current

Deli Clerk / Cashier

Walmart
01.2022 - 09.2022

Food Service Worker

McDonalds
08.2021 - 10.2021

Cashier

Family Dollar
04.2013 - 03.2016

Customer Service Representative

Old Country Buffet
05.2007 - 05.2011

Cashier /Service Desk Associate

Kmart
05.2007 - 05.2011

Customer Service Representative

Cannon Camera
06.2005 - 02.2007

High School Diploma -

Amundsen High School
Vicki Cusack