Vicki Damman
Customer Service/Sales
Spring Hill,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Detail-oriented individual with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Order Entry/Logistics/Customer Service
Frontline Building Products Member of the Bay Family Companies
Green Bay
06.2020 - 07.2025
- Customer satisfaction via Microsoft 365: Outlook/email, Teams, call-in inquiries, and entering orders we received in a timely fashion.
- Responsible for logistics and shipping our product across the United States and exporting to Canada while maintaining a cost-effective budget by using my negotiation skills.
- Assisted in a multi-stop delivery system across the United States, utilizing the first company-owned semi and driver, curtailing material loss and damage by 80 percent.
- Reduced shipping costs, which ranged from 4% to 53% per shipment, to 1% to 4%, which I made my personal goal.
- Negotiated truckload quotes, which helped save the company $400 to $600 a load.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
WI Licensed Real Estate Agent
Coldwell Banker Real Estate Group
Green Bay, WI
06.2018 - 12.2024
- Conducted market research to determine competitive pricing for properties.
- Created professional listing presentations, brochures, and flyers for prospective buyers.
- Developed and maintained relationships with existing clients to ensure repeat business.
- Provided accurate estimates of property values to customers based on current market conditions.
- Interacted with appraisers, home inspectors, title companies, and mortgage brokers during the course of a transaction.
- Negotiated sales contracts and facilitated the closing process.
- Organized open houses and showings of properties for potential buyers.
- Monitored competitors' activities and identified opportunities for new listings.
- Researched comparable sales data within an area using multiple sources such as MLS listings and public records.
- Analyzed local economic trends to better understand the housing market in assigned region.
- Counseled new buyers to enhance sales opportunities.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed real estate transactions from initiation to closing.
- Provided excellent customer service throughout all stages of a transaction including pre-listing consultation through post-closing follow-up.
- Utilized various marketing techniques such as social media outreach, email campaigns, and direct mailers to generate leads.
Correctional Officer
Outagamie County Sheriff's Department
Appleton
11.2003 - 06.2018
- Very observant and intuitive to small details, which, in turn, helped to gather information for several inmate investigations within and outside the facility for prosecution or change of policy.
- Effective oral communication is essential to establish control in an emergency, provide direction, or educate inmates.
- I organized a hazardous waste closet of supplies during my downtime to protect officers and inmates when cleaning up bodily fluids and hazardous waste, which included one-time use suits, gloves, proper cleanup chemicals, rubber boots, gloves, a power washer, and masks.
- Part of the CERT team for extractions of inmates out of cells when non-compliant. I was proud to be the first female to participate in the actual extractions
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Inspected cells and conducted random searches of common areas.
- Detected potential threats and quickly diffused conflicts.
- Facilitated communication between inmates and facility staff, including relaying requests and grievances.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Applied non-violent response tools and physical restraint during problematic situations.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
Education
Real Estate - Certification To Complete Exam-Licensed
ABC Real Estate School~Coldwell Banker Real Estate
Appleton05-2018
Associate of Applied Science - Criminal Justice
Northeast Wisconsin Technical College
Green Bay, WI 08.2022 - 08.2023
No Degree - Criminal Science
Northeast Wisconsin Technical College
Green Bay, WI 08.1986 - 08.1990
Skills
- High integrity
- Proactive
- Task-oriented
- Effective verbal communication
- Critical thinking
- Problem solving
- Creative thinking
- Data analysis
- Fair housing regulations
- Sales strategy
- Client relationship management
- Real estate law
- Accomplished in commission sales
- Works well independently
- Negotiations expert
- Client needs assessment
- Real estate marketing
- Customer service
- Time management
- Effective communication
- Market analysis
- Contract negotiation
- Attention to detail
Recommendation letters
Available upon request.
References
References available upon request.
Work Type
Full TimeWork Location
On-SiteTimeline
Associate of Applied Science - Criminal Justice
Northeast Wisconsin Technical College
08.2022 - 08.2023
Order Entry/Logistics/Customer Service
Frontline Building Products Member of the Bay Family Companies
06.2020 - 07.2025
WI Licensed Real Estate Agent
Coldwell Banker Real Estate Group
06.2018 - 12.2024
Correctional Officer
Outagamie County Sheriff's Department
11.2003 - 06.2018
No Degree - Criminal Science
Northeast Wisconsin Technical College
08.1986 - 08.1990
Real Estate - Certification To Complete Exam-Licensed
ABC Real Estate School~Coldwell Banker Real Estate
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