Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vicki Fling

Cape Coral,FL

Summary

Bringing comprehensive set of skills that will be valuable. Utilized HRIS (Human Resource Information System), honed knowledge of HR principles and systems, assisting employees to perform to the best of their abilities, with attention to detail and providing a firm foundation for the duties. Customer service, people-centric nature, human resource experience, maintaining schedules, recruiting, on boarding, off boarding, and payroll experience demonstrate excellent HR management skills.

Overview

47
47
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

NEPTUNE POOL SERVICE
12.2022 - 08.2023
  • Administrative duties, answering customers' questions, data input in Quick Books and Service Pro, and filing.
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

BIO-METRIC TECHNICIAN

AMTIS/PAE USCIS APPLICATION SUPPORT CENTER
12.2021 - 12.2022
  • Activated bio-metrics registration for applicants seeking legal immigration to United States
  • Provide front-line customer service as representative of PAE and on behalf of United States Government.
  • Enhanced bio-metric data accuracy by meticulously capturing fingerprints and facial images averaging 80 per day.
  • Streamlined processing time for background checks by efficiently reviewing applicant information.

TRANSPORTATION SECURITY MANAGER

TRANSPORTATION SECURITY ADMINISTRATION, DEPARTMENT OF HOMELAND SECURITY
09.2002 - 08.2020
  • Administered drug testing program and medical emergency response plan.
  • Provided information and/or advice to supervisors on legal requirements relating to HR.
  • Worked directly with supervisors on discipline and awards, supporting a regular working relationship.
  • Oversee issuance of Personal Identification Verification (PIV) cards for Department of Homeland Security (DHS), learning process to issue PIV media and trained enrollment officials to process issuance using computer access logic in Identity Management System (IDMS), issuing cards for all DHS components, including TSA, ICE, FEMA, SS, HIS, or CBP.
  • Streamlined transportation operations for increased efficiency, utilizing advanced scheduling software and route optimization tools.
  • Improved airport security by implementing strict screening procedures and conducting regular staff training sessions.
  • Reduced safety incidents by proactively addressing potential risks and establishing clear protocols for emergency situations.
  • Enhanced customer satisfaction through timely communication and prompt resolution of issues, ensuring smooth travel experiences.
  • Collaborated with cross-functional teams to develop comprehensive security plans, ensuring safety of passengers and staff at all times.
  • Developed strong relationships with key stakeholders, including airlines, local authorities, and vendors for seamless coordination of services.
  • Proficient at utilizing office automation software to create documents, spreadsheets, and reports to accomplish administrative duties such as HR entries, ordering supplies, assisting with travel requests, digital file management, word processing, spreadsheets, and scheduling.
  • Recruit, interview, and extend job offers to employees in accordance with policies established by top management.
  • Assisted with orientation for new hires and proofed and checked forms for completion prior to forwarding on to HR Access
  • Helped candidates with completion of SF86 in eQip, fingerprint them, and administer color vision test and various physical tests
  • Explain and demonstrate how to locate management directives (M D's) to officers and managers, so they can learn how to find information on HR topics, such as leave and attendance, benefits, and various policies
  • Discussed TOPS, wages and promotional opportunities with employees
  • Stay abreast of affirmative action guidelines and laws and explain options to officers
  • Tracked occupational injuries (OWCP) and input claims in SHIMS, and communicated with Department of Labor case nurses to expedite treatment
  • Announced recipients’ approval for voluntary leave transfer program (VLTP) and recorded donations in tracking system
  • Endorsed employee suggestion systems; Employee Assistance Program (EAP) and Lifecare to help employees deal with marital, family, consumer, legal, and financial problems
  • Completed training for Processing Personnel Actions and processed hundreds of personnel actions during my detail at headquarters understanding various nature of action codes
  • Trained some of HR specialists who worked on detail
    *Input actions into National Finance Center database, EmpowHR, and EPIC
  • Assisted officers to access their eOPF and to print their SF50's or other personnel actions or save them to attach to job announcement
  • Issue many awards, as well as disciplinary actions and write justification for recognition or correction
  • Completed TSA online human resource classes and attended USDA Graduate School for Human Resource Management. These classes include: EEO laws, policy, and complaint process, Merit system principles, position management and classification, recruiting and staffing placement, performance management, benefits, employee and labor relations, personnel actions, and WebTA

PRESIDENT

M&W ASSEMBLERS
01.1999 - 05.2003
  • Operated manufacturing process for engine skids for Caterpillar and crates for Alcoa
  • Interviewed, hired, and defined compensation, benefits, and bonus awards
  • Completed computerized bids, billing records, payroll, and accounts payable
  • Learned program AutoCAD to develop engine skids and containers for shipping all over world.

CUSTOMER SERVICE AGENT

DELTA CONNECTION/ASA
07.2001 - 09.2002
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
  • Ticket counter duties, checking in passengers and baggage, making reservations and issuing tickets
  • Worked on ramp and gate and observed the security check point as a Ground Security Coordinator.

WORKSHOP INSTRUCTOR

ILLINOIS CENTRAL COLLEGE
12.1998 - 12.1999
  • Facilitated one-day workshops on various software programs - Microsoft WORD, EXCEL, and PowerPoint to adult students, both onsite at college and offsite
  • Prepared logistics for training, arranging space, necessary supplies, equipment, and training manuals.
  • Enhanced workshop participant satisfaction by tailoring instruction to meet individual learning needs.
  • Revealed hands-on activities and demonstrations to reinforce key concepts, promoting practical skill development.
  • Analyzed and evaluated training effectiveness and program outcomes.

OFFICE OPERATIONS SUPERVISOR

SECRETARY OF STATE OF ILLINOIS
09.1996 - 12.1998
  • Supervised, monitored, and assessed driver examiners performing their duties.
  • Managed daily operations, ensuring smooth workflow in fast-paced environment.
  • Enhanced team performance through regular coaching and feedback sessions, resulting in increased employee satisfaction.

TRAINING SPECIALIST

OZARK AIRLINES/TWA/WORLDSPAN (merged)
12.1976 - 12.1994
  • Current and recurrent training instructor, applying various learning theories, methods and principles of adult education, analyzing current needs of learner, defining design and end goal of instruction, implementing and evaluating results
  • Published training manuals, eLearning lessons, quick reference cards for travel agencies, and training instructors
  • Organized and confirmed Conventions and Promotions, and represented TWA at industry seminars
  • Account Representative of Corporate Sales and was liaison for TWA at Goodwill Games in Minneapolis and Seattle.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Stayed current on trends, destinations, and supplier offerings to provide most relevant advice to clients.
  • Organized group tours, ensuring seamless experience from start to finish for all participants.
  • Managed complex itineraries for multi-city and around the world trips, balancing client preferences with logistical constraints.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.

Education

Bachelor of Science - Human Resources/Management

FRIENDS UNIVERSITY
Wichita, KS
02.1993

Skills

  • Employee Relations
  • Conflict Management
  • Payroll Processing
  • Scheduling
  • Human Resources Support
  • New Hire Orientation
  • Attention to Detail
  • Performance Evaluation
  • Problem Solving
  • Critical Thinking
  • Interpersonal Communication
  • Job Applicant Interviews
  • PeopleSoft and HRIS software
  • Disciplining Employees

Accomplishments

  • Order of the Tower - Scholastic Honors from Friends University
  • TSA Mid-Level Leadership Development (MLDP)Average
  • Performance review 5 out of 5 and many monetary awards for my actions

Timeline

ADMINISTRATIVE ASSISTANT

NEPTUNE POOL SERVICE
12.2022 - 08.2023

BIO-METRIC TECHNICIAN

AMTIS/PAE USCIS APPLICATION SUPPORT CENTER
12.2021 - 12.2022

TRANSPORTATION SECURITY MANAGER

TRANSPORTATION SECURITY ADMINISTRATION, DEPARTMENT OF HOMELAND SECURITY
09.2002 - 08.2020

CUSTOMER SERVICE AGENT

DELTA CONNECTION/ASA
07.2001 - 09.2002

PRESIDENT

M&W ASSEMBLERS
01.1999 - 05.2003

WORKSHOP INSTRUCTOR

ILLINOIS CENTRAL COLLEGE
12.1998 - 12.1999

OFFICE OPERATIONS SUPERVISOR

SECRETARY OF STATE OF ILLINOIS
09.1996 - 12.1998

TRAINING SPECIALIST

OZARK AIRLINES/TWA/WORLDSPAN (merged)
12.1976 - 12.1994

Bachelor of Science - Human Resources/Management

FRIENDS UNIVERSITY

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Vicki Fling