Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vicki Forster

Store Manager
Atlanta,Georgia

Summary

Dynamic Store Manager with a proven track record in recruiting exceptional sales associates and optimizing store operations for maximum efficiency and success. Skilled in fostering a collaborative team environment and consistently driving staff to exceed sales objectives. A natural leader with strong analytical problem-solving abilities, adept at building cohesive teams and achieving management excellence. Committed to delivering outstanding customer experiences while ensuring operational excellence.

Overview

20
20
years of professional experience

Work History

Store Manager

Bath & Body Works
08.2020 - 12.2023
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Recruited and retained top talent, providing ongoing training, positive feedback, and rewarding superior performance.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Completed POS opening and closing procedures,
  • Assisted with new store openings and remodels.

Profit Center Manager, Operations

The Connor Group
12.2019 - 08.2020
  • Managed Service team and processes, such as unit turn and resident maintenance requests.
  • Ensured property and grounds stayed clean and well maintained. Coordinated projects with contractors.
  • Completed final move-out walk-through with tenants to identify and document required repairs and charges.
  • Monitored and processed invoices, supply ordering and inventory control, performed staff scheduling and executed payroll.
  • Handle resident concerns, maintenance needs, rent payments, and leases.
  • Followed up on delinquencies and coordinated collection procedures.
  • Supported Sales team with credit underwriting, lease execution, follow up and tours for prospective residents.
  • Temporary Assignment as General Manager performing both Sales and Operations roles.
  • Assisted at multiple properties.

Senior Business Operations Manager

Old Navy
03.2019 - 11.2019
  • Recruited, hired, trained, and developed sales and support teams to drive sales, credit card and loyalty programs, and overall store results.
  • Delivered effective store schedules based on customer traffic trends, sales plans, and employee strengths.
  • Executed store strategies and processes to provide an excellent customer experience; including merchandising, markdowns, promotional/sales execution, and shipment processes.
  • Maintained proper product levels and inventory controls for merchandise, and organized stockroom to facilitate efficient stock rotation and orders fulfillment.
  • Collaborated with Regional Recruiter to hire for Atlanta teams by attending job fairs, leading This Way Ahead Interns, and Boys & Girls Club outreach programs.

Women's Shoe Business Manager

Macy’s
06.2014 - 02.2019
  • Recruited, interviewed, and hired commission based sales team to drive sales, customer loyalty, and credit card program. Provided tailored performance feedback and rewarded positive results.
  • Analyzed reports and vendor feedback to determine and implement strategies to improve sales and performance.
  • Managed stock support team to ensure all operational procedures were properly carried out, such as shipment processing, sale sets, markdowns, order fulfillment , and to ensure inventory and equipment controls were followed.
  • Executive Team Lead for RTW, Cosmetics, and Center Core departments.
  • As a certified Mentor, develop and train new external leaders, college interns, and existing Leaders. Follow up with periodic check-ins and coaching.

Associate Store Manager

Coach, Inc.
05.2008 - 12.2012
  • Recruit, hire, develop, and train sales and support teams to drive sales and overall store results.
  • Maintain personal and total store Client database to generate additional store sales.
  • Execute store strategies and processes to provide an excellent customer experience; including merchandising, markdowns, promotional/sales execution, shipment process, scheduling.
  • Expense, supply, and inventory control.

Store Manager

SGH/Luxottica Retail
05.2004 - 04.2008
  • Recruit, hire, develop, and train sales and support teams to drive sales and overall store results.
  • Execute store strategies and processes to provide an excellent customer experience; including merchandising, markdowns, promotional/sales execution, shipment process, scheduling.
  • Expense, supply, and inventory control.
  • District Team Lead and Trainer

Education

General Studies

Teaneck High School
Teaneck, NJ

Skills

  • Stock management
  • Performance evaluations
  • Sales strategies
  • Sales expertise
  • Incident reports
  • Store operations
  • Human resource policies
  • Regulatory compliance
  • Store opening and closing
  • Team management
  • Problem-solving
  • Mentoring and coaching
  • Staff scheduling
  • Inventory control
  • Sales growth

Timeline

Store Manager

Bath & Body Works
08.2020 - 12.2023

Profit Center Manager, Operations

The Connor Group
12.2019 - 08.2020

Senior Business Operations Manager

Old Navy
03.2019 - 11.2019

Women's Shoe Business Manager

Macy’s
06.2014 - 02.2019

Associate Store Manager

Coach, Inc.
05.2008 - 12.2012

Store Manager

SGH/Luxottica Retail
05.2004 - 04.2008

General Studies

Teaneck High School

Similar Profiles

CREATE PROFILE
Vicki ForsterStore Manager