Summary
Overview
Work History
Education
Skills
Civic Service
Skill Proficiencies
Timeline
Generic

VICKI FRANEK

Kersey,CO

Summary

To associate myself with a professionally driven, well-respected organization by pursuing a challenging and rewarding career which allows me to apply my knowledge, expertise, skills and enthusiasm for working with people and contribute to the progress of the organization and the community

Highly organized and detail-focused with an exceptional record of accurately handling financial reporting in deadline-oriented environments by completing Quarterly, Semi-Annual and Annual state and federal tax statements and fiscal reports. Skilled in putting all levels of computer users at ease when training on new and upgraded programs. Ability to develop and deliver monthly, quarterly, and annual financial statements for management within tight deadlines. Proficient managing accounts payable and accounts receivable, generating invoices and monthly statements for clients. Ability to identify and implement improvements to streamline processes and increase efficiency and productivity to reduce multiple employees from handling the same documents for multiple tasks. Eliminated the need for one part-time processing clerk. Excellent computer skills; proficient with Microsoft Word, Microsoft Excel, and QuickBooks and able to learn proprietary systems/applications quickly and easily.

Overview

26
26
years of professional experience

Work History

Operations Senior Manager

Banner Medical Group
03.2018 - Current
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Provided strong leadership to enhance team productivity and morale.
  • Implemented and developed operational standards, policies and procedures.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Evaluated hiring, firing, and promotions requests.

Clinic Manager, Urology

Banner Medical Group
01.2016 - 04.2018
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Developed policies and procedures for effective revenue cycle management.
  • Budgeted for resources to control expenditure and maximize profits.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Patient Financial Services Representative

Banner Medical Group
09.2014 - 01.2016
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Responded to customer inquiries and provided detailed account information.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.

Program Trainer, Software Support/Sales and Half-time Bookkeeper

Eclipse Software Systems
01.2005 - Current
  • Trained all new clients in operating software through remote connections as well as on location sites and first level of technical support resulting in high levels of satisfaction among new clients
  • Processed paper log book orders from customers and coordinating with multiple printers and shippers for delivery resulting in efficient order fulfillment
  • In-house sales of log auditing software for truck driver's daily logs leading to larger market share
  • Notate all accounts receivable entries and some payable entries increasing bookkeeper efficiency

Payroll Manager

Drivers Service Company
01.1999 - 01.2005
  • Reconciled trip paperwork to forward for billing and payroll purposes
  • Rated and invoiced up to 150 freight bills weekly
  • Generated payroll weekly for between 75 - 100 drivers

Education

Bachelor of Arts - Journalism, Mass Communications, English

University of Northern Colorado
Greeley, CO
01.1985

Skills

  • Business analytics expertise
  • Efficient resource management
  • Effective cross-team communication
  • Financial management oversight
  • Process optimization
  • Evidence-based decision making
  • Proficient in fostering employee engagement
  • Conflict resolution expertise
  • Detailed payroll reporting
  • Reconciliation of payment transactions
  • Receivables tracking expertise

Civic Service

  • Presenter at Career Day for local junior high school
  • Fundraising for Washington Focus trip at local school
  • Annual organizer for Jesse Tree for underprivileged children
  • Multiple functions at Weld County Relay for Life

Skill Proficiencies

  • Encourage a comfortable relationship with clients and associates
  • Promote a strong and recognizable 'Voice' for the company
  • Applicant screening, interviews and follow up for employees
  • Quarterly Income and Sales Tax Reports
  • Investigate and resolve employee complaints, maintain understanding of current HR regulations
  • Payroll/Driver Settlements including advances and garnishments
  • Accounts Payable/Receivable

Timeline

Operations Senior Manager

Banner Medical Group
03.2018 - Current

Clinic Manager, Urology

Banner Medical Group
01.2016 - 04.2018

Patient Financial Services Representative

Banner Medical Group
09.2014 - 01.2016

Program Trainer, Software Support/Sales and Half-time Bookkeeper

Eclipse Software Systems
01.2005 - Current

Payroll Manager

Drivers Service Company
01.1999 - 01.2005

Bachelor of Arts - Journalism, Mass Communications, English

University of Northern Colorado
VICKI FRANEK