Compassionate professional with expertise in case management and relationship building. Proven ability to assess client needs and facilitate proper placement.
Overview
35
35
years of professional experience
Work History
Job Training Developer
Montgomery County Department of Social Services
Amsterdam, NY
05.2023 - Current
Assess client needs, evaluate skills, interests, abilities and barriers to help match candidates with the appropriate opportunities.
Build employer relationships, develop and maintain partnerships with local businesses, agencies, and employers to facilitate placement.
Identify job opportunities, research job opportunities that align with a clients skill level and career goals.
Collaborate with other professionals, work with other units, case managers, career counselors, and HR staff to provide support.
Oversee staff operations, assuring they have the required tools and information to assist clients for optimal success.
Maintain records, keep accurate documentation of job placement, employer contacts and ongoing progress.
Welfare Employment Representative
Montgomery County Department of Social Services
Amsterdam, NY
10.2018 - 04.2023
Facilitated employment services for diverse populations, enhancing access to job opportunities.
Conducted assessments to determine client skills and job readiness, tailoring support accordingly.
Developed individualized employment plans, aligning client goals with available resources and training programs.
Account Clerk/Typist
Montgomery County Department of Social Services
Fonda, NY
10.2017 - 10.2018
Processed financial transactions accurately and efficiently to support departmental operations.
Maintained organized records and files, ensuring data integrity and compliance with regulations.
Assisted in preparing reports by compiling data from various sources for management review.
Assisted in performing daily, monthly, and yearly bank reconciliations. Helped maintain accurate financial records through regular reconciliation processes. Supported team efforts in identifying discrepancies and resolving issues promptly.
Executed refund processing for case and non-case closures to ensure customer satisfaction.
House Cleaner
Married to the Mop
Fort Plain, NY
09.2015 - 10.2018
Operated a successful house cleaning business, delivering high-quality services to clients.
Market the business.
Met with prospective clients.
Assisted in estimating potential job creation and processing invoices.
Oversaw budget management and inventory control for business operations.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
On The Job Training at Brain and Mind Matters Neurology and Addiction CenterOn The Job Training at Brain and Mind Matters Neurology and Addiction Center