Vicki Gaston
Salisbury,NC
Summary
Proven business professional and team leader with an outstanding track record executing critical improvements to increase productivity while maintaining safe operations within high-volume manufacturing environments. Well-regarded the ability to improve team members’ morale and decreasing departmental turnover. Motivational team leader and trainer committed to diversity and cross-functional collaboration.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Tegra Global
01.2020 - 01.2025
- Managed Quality Auditors in the Production and Outbound areas
- Oversee daily quality issues to ensure we meet our customer needs
- Conduct monthly quality meetings with the Quality team to ensure that we are all being consistent in how we report irregulars
- Monitor and track progress of employees by reviewing job performance
- Give daily feedback to Operational and Human Resources Manager for the operators’ irregulars percentage
- Entered daily irregulars and defects into the ERP system
Quality Assurance Supervisor
Socks and Accessory Brands Global
01.2017 - 01.2020
- Supervised Quality Auditors in the Production, Inbound, and Outbound areas
- Monitor and track the progress of employees by reviewing individual job performance
- Manage employee timecards daily
- Issue Chargebacks to the factory for quality issues found at the facility and customers
- Oversee the quality management system based on AQL (Acceptable Quality Limits)
- Managed customer experience based on quality issues found in their warehouse/stores
- Report quality metrics to upper management
- Conduct quality meetings with Auditors to ensure that we meet customer needs
- Develop methods for problem-solving by finding the root cause of quality issues
Quality Processing Auditor/ Production Supervisor
Durafiber Technologies
01.2015 - 01.2017
- Supervised Quality Inspectors and Preppers for the Processing department
- Monitor and track the progress of employees by reviewing individual job performance
- Coach through providing constructive feedback to help team members reach their quality and production goals
- Drove and developed troubleshooting skill sets as well as job aids and procedures which assisted my team to control the process and decrease non-conforming product
- Support any safety program efforts in the area by participating in the program and assisting in correcting any abnormalities found by the program
- Participate in 8D investigations to determine root causes for customer complaints and institute sustainable solutions
- Handle corrective action responses (CAR) and preventative action responses (PAR)
- Audit all processes for compliance to control plans and standard operating procedures
- Some experience with Lean Six Sigma and Kaizen, including 5S
- Increased productivity by 30% in the Rewinding department by setting up machines so that they are able to produce more products on a daily basis
- Decreased quality complaints by 10%, allowing the company to sell the product at a higher price
- Decreased turnover by 10% by teaching employees the best work practices
- 2015 Presidential Award for the increase in productivity
- 2016 Presidential Award for the decrease in waste product
Processing Scheduler and Production Planner
Durafiber Technologies
01.2000 - 01.2015
- Planned operation of machinery in Beaming, Winding/Ply Twist, and Rewinding departments
- Scheduled manning to ensure each department has adequate resources to run the planned jobs
- Convert business plans to daily operations plans to maximize the productivity of equipment and personnel
- Served as a key liaison between manufacturing and Customer Service to continually meet customer needs
- Developed and presents past performance and future-forward capacity utilization plan to business daily
- Plan details include history, customer requirements, and labor requirements
- Provides clear insight performance vs
- Goals
- Work with Technical Resources to ensure that appropriate scheduling, resource
- Managed product flow between Operations and the warehouse
- I am very familiar with the Kanban method for storing inventory for our valuable customers
- Accountable for productivity, performance results, and ensuring costs are managed to the lowest possible level through optimized and efficient unit operations
- Manage and coordinate product changes in support of production planning needs
- Work closely with the Planning group to avoid unscheduled or unplanned process changes
Education
Bachelor of Science - Human Resource
Strayer University
01.2021
Associates Degree - Business Administration
Salisbury Business College
Salisbury, NC01.1988
Skills
- Quality Auditing
- Project Leadership
- Quality Assurance
- Safety Audits
- Leadership
- Corrective Action Program
- Cost-saving Improvements
- Team Training & Coaching
- Customer Relations
- ERP (SAP & Navision) Systems
Certification
- Certified Nike Factory Auditor
- Certified Fanatics Factory Auditor
Awards
- 2015, Presidential Award for the increase in productivity
- 2016, Presidential Award for the decrease in waste product
Timeline
Quality Assurance Manager
Tegra Global
01.2020 - 01.2025
Quality Assurance Supervisor
Socks and Accessory Brands Global
01.2017 - 01.2020
Quality Processing Auditor/ Production Supervisor
Durafiber Technologies
01.2015 - 01.2017
Processing Scheduler and Production Planner
Durafiber Technologies
01.2000 - 01.2015
Associates Degree - Business Administration
Salisbury Business College
- Certified Nike Factory Auditor
- Certified Fanatics Factory Auditor
Bachelor of Science - Human Resource
Strayer University
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