Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Vicki Gilliam

Customer Service
Fort Myers,FL

Summary

Personable Restaurant Server/Customer Service Representative with exceptional communication and multi-tasking abilities. Skillfully promoting customer comfort and enhancing experiences by answering questions and responding to concerns. Successful at building relationships with customers to increase loyalty and repeat business. Motivated to grow, learn and excel in the Customer Service Industry

Overview

2
2
years of post-secondary education
8
8
years of professional experience

Work History

Restaurant Server/Customer Service Specialist

Burntwood Tavern
Ft Myers, FL
01.2020 - 03.2020
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Upsold entrees items, wine selections and desserts to increase overall sales and exceed targets.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Restaurant Server/Customer Service Specialist

Skillets
Ft Myers, FL
12.2018 - 10.2019
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Restaurant Server/Customer Service Specialist

Bob Evans Farms
Ft Myers, FL
10.2017 - 11.2018
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

Intern ♦ Clerk ♦ Career Developer ♦ Project Manage

Hocking Athens Perry Community Action
Glouster, Ohio
05.2008 - 11.2013
  • Provided the individual support that participants needed to overcome barriers and reach their educational and employment goals.
  • Monitored participant progress by contacting them monthly in order to ensure successful employment and training outcomes.
  • Completed intake assessments with all eligible applicants to determine if they will be a good fit for the program. This included assessing their motivation, commitment and their basic skills levels.
  • Managed a caseload of 117 participants who were either currently in training, job search, or employed in a new and exciting field.
  • Completed extensive training in regulations and policies for the WIA program

Education

Associate of Science - Human Services And Corrections

Hocking Technical College
Nelsonville, OH
09.2006 - 06.2008

Skills

Knowledge of product

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Timeline

Restaurant Server/Customer Service Specialist

Burntwood Tavern
01.2020 - 03.2020

Restaurant Server/Customer Service Specialist

Skillets
12.2018 - 10.2019

Restaurant Server/Customer Service Specialist

Bob Evans Farms
10.2017 - 11.2018

Intern ♦ Clerk ♦ Career Developer ♦ Project Manage

Hocking Athens Perry Community Action
05.2008 - 11.2013

Associate of Science - Human Services And Corrections

Hocking Technical College
09.2006 - 06.2008

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