Vicki Gilman
Brooklyn,NY
Summary
Dynamic professional with experience as a Case Manager at Adult Protective Services, skilled in data entry and inventory management. Proven ability to enhance care quality through collaboration and meticulous documentation. Recognized for fostering strong relationships and ensuring compliance with safety procedures, contributing to team success and operational efficiency.
Overview
34
34
years of professional experience
Work History
AFIS OPERATOR FLOATER
Office of Temporary & Disability Assistance (OTDA
Various, New York
02.2016 - 08.2019
- Learned and followed safety and emergency procedures.
- Monitored and adjusted machine operations as needed for quality assurance.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Used daily system logs to document production information, discussing issues with management.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
CLERICAL SUPPORT ASSOCIATE
Sheepshead-Nostrand Supportive Service Program
Brooklyn, New York
04.2013 - 10.2013
- Developed effective working relationships with colleagues and clients.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Managed departmental schedules and coordinated resources for meetings and events.
- Assisted with special projects such as organizing events or conferences.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Facilitated communication within the office and with external partners.
- Prepared invoices, letters, memos and other correspondence as needed.
CASE MANAGER
Adult Protective Services
Sutphin Blvd. Queens, New York
05.2004 - 11.2004
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Identified barriers to client success and developed strategies to overcome them.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
FINANCIAL SERVICES REPRESENTATIVE
Federal Reserve Bank of NY
New York, New York
02.1986 - 04.1992
- Processed transactions quickly and accurately in accordance with established procedures.
- Established strong and positive working relationships within organization to contribute to team success.
- Ensured that all customer inquiries were answered promptly and completely.
- Provided accurate information regarding fees, commissions, regulations related to financial services.
- Maintained friendly front-line coverage by greeting and assisting walk-in customers, promoting good first impressions with clients.
Education
Medical Assistant Certificate - Medical Assisting
The New School For Medical And Dental Assistants
Forest Hills, NY09-1983
Bachelor of Arts - Education
BROOKLYN COLLEGE
Brooklyn NY01-1975
Skills
- Machine operation
- Quality assurance
- Safety procedures
- Production documentation
- Inventory management
- Data entry
Timeline
AFIS OPERATOR FLOATER
Office of Temporary & Disability Assistance (OTDA
02.2016 - 08.2019
CLERICAL SUPPORT ASSOCIATE
Sheepshead-Nostrand Supportive Service Program
04.2013 - 10.2013
CASE MANAGER
Adult Protective Services
05.2004 - 11.2004
FINANCIAL SERVICES REPRESENTATIVE
Federal Reserve Bank of NY
02.1986 - 04.1992
Medical Assistant Certificate - Medical Assisting
The New School For Medical And Dental Assistants
Bachelor of Arts - Education
BROOKLYN COLLEGE
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