Vicki Haywood
Garland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arbonne International LLC
Carrollton, TX
03.2020 - 04.2024
- Updated databases with new and modified customer data.
- Mentored junior team members and managed employee relationships.
- Updated system with order specifics and customer details, preferences, and billing information.
- Strengthened customer retention by offering discount options.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Managed high volume of customer inquiries via phone and email, ensuring timely and accurate responses.
- Processed orders, forms, applications, and requests efficiently, maintaining accurate records.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Worked closely with other departments to resolve complex customer issues.
- Utilized computer systems such as Microsoft Office Suite for data entry purposes.
- Maintained accurate records of customer interactions, transactions, and feedback for future reference.
Sr Customer Asst Medical Communications
Mindlance
Union, NJ
01.2022 - 12.2022
- Facilitated communication between different departments within the organization.
- Collaborated with other healthcare professionals to ensure quality patient care.
- Served as a liaison between medical staff, insurance companies, and other providers.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions regarding specialty medications .
- Mentored junior team members and managed employee relationships.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.
- Maintained up-to-date knowledge of advances in medicine through continuing education courses.
- Participated in regular meetings with physicians and other healthcare personnel.
- Monitored progress of patients during their course of treatment.
Client Success Specialist
DebtBlue
Richardson, TX
12.2020 - 11.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Prevented key account losses by researching discrepancies and correcting problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Conducted regular business reviews with customers to understand their needs and adjust strategies accordingly.
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Researched and resolved customer inquiries in a timely manner.
- Assisted in creating effective communication plans for clients.
- Participated in weekly team meetings regarding ongoing client success efforts.
Accounting Specialist
Manpower Staffing
Dallas, Texas
02.2015 - 06.2021
- Reviewed accounts payable ledgers for accuracy and completeness prior to payment processin
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Supported efficient accounting operations with high-quality administrative support.
- Delivered superior level of customer service to small business clients.
- Analyzed balance sheets for mistakes and inaccuracies.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Researched and implemented best practices to improve audit results.
- Processed payroll, calculated wages, deductions, and issued paychecks to employees.
- Monitored and recorded company expenses, ensuring adherence to budget guidelines.
- Maintained accurate financial records and documentation in compliance with company policies.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Tracked and reported on departmental expenditures, contributing to cost control efforts.
- Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
- Produced reliable reports by checking financial statements for accuracy.
- Streamlined transactions using automation systems to process payments and invoices.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Managed accounts payable, accounts receivable, bank reconciliations and payroll function.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Tracked income and expenses for business using accounting software.
- Coded invoices to maintain organized and accurate records.
- Prepared weekly payroll for team of salaried and hourly employees.
- Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
- Identified discrepancies between actual results and budget and forecast estimates.
- Reviewed contracts for accuracy before submitting them for approval.
- Verified accuracy of invoices received from vendors prior to payment processing.
- Reconciled bank statements for multiple accounts on a monthly basis.
- Participated in special projects or initiatives as needed in order to meet business objectives.
- Performed monthly, quarterly and annual closing activities for assigned areas.
Patient Care Advocate
(APEX) Alliance Rx Walgreens Prime
Irving, TX
09.2019 - 12.2019
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
James Madison High School
Dallas, TX05-1979
Some College (No Degree) - Paralegal Studies
Vecchio And Vecchio Law Firm
Grand Prairie, TXSome College (No Degree) - Business Mgmt & Office Machines
El Centro College
Dallas, TXSome College (No Degree) - Psychology
Ashford University
San Diego, CASome College (No Degree) - Data Base Administration
Amberton University
Garland, TXSkills
- Accounts Payable Software
- Purchase Order Management
- General ledger maintenance
- Expense Reporting
- Petty cash management
- Invoice Processing
- Bank Reconciliation
- Payment Scheduling
- Expense Tracking
- Vendor Relations
- Disbursement Control
- Statement Review
- Accounts Payable Auditing
- Payroll Administration
- Data Entry
- Electronic Payments
- Financial research
- GAAP principles
- Customer Relations
- Decision-Making
- Purchase Orders
- Federal Regulation Compliance
- Accounts Payable
- Bookkeeping
- Accounting Principles
- Accounts Receivable Software
- Payment Calculation
- Self Motivation
- Vendor Record Management
- Written Communication
- Critical Thinking
- Time Management
- General Ledger Management
- Bill Payment and Recordkeeping
Affiliations
- I'm an avid fisher. I absolutely love lakes, rivers and ponds.
- I am passionate about decorating and making crafts.
- I also love working with children. I've been a children / youth director at church for years.
Custom
- Completed several training modules that will need to be presented as an additional attachment
Timeline
Sr Customer Asst Medical Communications
Mindlance
01.2022 - 12.2022
Client Success Specialist
DebtBlue
12.2020 - 11.2021
Customer Service Representative
Arbonne International LLC
03.2020 - 04.2024
Patient Care Advocate
(APEX) Alliance Rx Walgreens Prime
09.2019 - 12.2019
Accounting Specialist
Manpower Staffing
02.2015 - 06.2021
High School Diploma -
James Madison High School
Some College (No Degree) - Paralegal Studies
Vecchio And Vecchio Law Firm
Some College (No Degree) - Business Mgmt & Office Machines
El Centro College
Some College (No Degree) - Psychology
Ashford University
Some College (No Degree) - Data Base Administration
Amberton University
Similar Profiles
Angelique GiannoniAngelique Giannoni
Independent Consultant at Arbonne International LLCIndependent Consultant at Arbonne International LLC
Tiffany O'MearaTiffany O'Meara
District Manager at Arbonne International LLCDistrict Manager at Arbonne International LLC
Aderonke FilaniAderonke Filani
Live Chat Specialist at Arbonne International LLCLive Chat Specialist at Arbonne International LLC
Lara LewisLara Lewis
Special Education Teaching Assistant at Garland Independent School DistrictSpecial Education Teaching Assistant at Garland Independent School District
Herson VillalobosHerson Villalobos
Purchasing Agent at DAC VISIONPurchasing Agent at DAC VISION