Vicki Hernandez
Florence,SC
Summary
I am versed in many fields of work and management. I take pride in high performance and set goals accordingly. I work well in a management position and can instruct and mentor in an easy to comprehend way. Customer service is always a top priority to keep them coming back t ensure business success.
Overview
18
18
years of professional experience
Work History
Co-Owner
Jackson-Hernandez Roofing , LLC
06.2017 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality services.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Evaluated suppliers to maintain cost controls and improve operations.
Asst. Manager
Torrid Clothing Store
06.2021 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Manager
Goodfellas Pizza
04.2006 - 08.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
GED -
Columbia High School
Columbia, SC1997
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Operations Management
- Records Management
- Customer Retention
- Workforce Management
- Inventory Management
- Customer Relationship Management (CRM)
- Innovation mindset
- Recruiting and training
- Employee Relations
- Financial Administration
- Performance Analysis
- Human Resources Management
- Customer Service
- Teamwork and Collaboration
- Desktops, Laptops, and Mobile Devices
- Inventory Control
- Purchasing and planning
- Inventory Tracking and Management
Timeline
Asst. Manager
Torrid Clothing Store
06.2021 - 01.2024
Co-Owner
Jackson-Hernandez Roofing , LLC
06.2017 - Current
Manager
Goodfellas Pizza
04.2006 - 08.2012
GED -
Columbia High School
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