Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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VICKI HODKINS

Orangevale,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sole Proprietorship/ Hair Stylist/ Manager

Finesse Salon
08.2015 - 09.2022
  • Maintained digital client records and preferences using salon software, ensuring personalized services
  • Communicated with clients via email or online messaging platforms to confirm appointments, provide service recommendations, and address inquiries
  • Utilized CRM systems and tools to track client interactions, update information, and generate reports for analysis and decision-making.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Created detailed descriptions of salon and spa packages, discounts and facility features to inform customers of offerings.

Sole Proprietorship/Senior Hair Stylist/ Front Desk

Salon Bella Vago
01.2014 - 08.2017
  • Provided personalized hair services to diverse clientele, consistently exceeding hair expectation in terms of overall experience
  • Handled 30+ client calls per day, including outbound calling for new clients
  • Implemented marketing initiatives such as social media campaigns and special promotions to attract new clients
  • Assisted in inventory management by using spreadsheet software (Microsoft Excel, Google Sheets) to track salon supplies.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.

Data Entry Clerk/Back Office/Customer Care Representative

Dr Jason Lee DDS
04.2011 - 01.2013
  • Orchestrated and executed the office’s seamless transition to full reliance on Electronic Health Records within an exceptional 6-month time frame, optimizing operational efficiency and data accuracy
  • Employed advanced data collection and organization techniques, prioritizing entries strategically to maximize productivity and workflow efficiency
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Demonstrated exceptional focus and attention to detail during extended work periods, consistently delivering accurate and timely data entries
  • Handled 50+ patient calls per day, providing friendly service to ensure patient retention.

Education

Associate of Arts, General Business - General Business

Sierra College
Rocklin, CA
12.2024

Undergraduate Certification Medical Billing and Coding -

DeVry University
Sacramento, CA
12.2023

Skills

  • Medical billing and Coding
  • Insurance Billing and Coding
  • Customer service expert
  • Data entry knowledge
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening

Certification

American Health Information Management Association, Certified Coding Specialist, CCS, 04/01/24

Timeline

Sole Proprietorship/ Hair Stylist/ Manager

Finesse Salon
08.2015 - 09.2022

Sole Proprietorship/Senior Hair Stylist/ Front Desk

Salon Bella Vago
01.2014 - 08.2017

Data Entry Clerk/Back Office/Customer Care Representative

Dr Jason Lee DDS
04.2011 - 01.2013

Associate of Arts, General Business - General Business

Sierra College

Undergraduate Certification Medical Billing and Coding -

DeVry University

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