Vicki Johnson
Cleveland,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the Entry level Standardize Patient Emulator Position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
02.2012 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Developed customer service policies and procedures to meet and exceed industry service standards
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Processed customer service orders promptly to increase customer satisfaction
- Met customer call guidelines for service levels, handle time and productivity
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Delivered prompt service to prioritize customer needs
- Maintained up-to-date knowledge of product and service changes
- Followed up with customers about resolved issues to maintain high standards of customer service
- Educated customers about billing, payment processing and support policies and procedures
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Promptly responded to inquiries and requests from prospective customers
Fine Jewelry Sales Associate
Belk
10.2008 - 02.2012
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Increased sales and customer satisfaction through personalized servicing.
- Completed store opening and closing procedures as per company guidelines.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Teller
BB&T
03.2003 - 10.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
Education
GED -
North Chicago Community High
North Chicago, IL05.1980
Skills
- Acting out parts
- For over 50 years in theocratic school of JW's
- In these schools play roles of people who may be upset, or sick, or just depressed with what's going on in their lives
- Also have experience in reading out parts for Bible characters This is something really enjoy doing and have been highly commended
Additional Information
As one of Jehovah's Witnesses I have over 50 years in playing different roles in our theocratic ministry schools. I have played the roles of people who were sick, depressed, or upset and angry, as well as the role of the teacher helping someone learn the Bible. These roles are real life like, thus helping us in our field ministry.
I also have experience in reading scripted roles of Bible characters. This is something I truly enjoy.
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
02.2012 - 10.2018
Fine Jewelry Sales Associate
Belk
10.2008 - 02.2012
Teller
BB&T
03.2003 - 10.2008
GED -
North Chicago Community High
Similar Profiles
Angela BowieAngela Bowie
Vice President, Public Policy at ARISE VIRTUAL SOLUTIONSVice President, Public Policy at ARISE VIRTUAL SOLUTIONS
LeShe HouseLeShe House
Customer Service Representative at Arise Virtual Solutions IncCustomer Service Representative at Arise Virtual Solutions Inc
Deidra CroleyDeidra Croley
Call Center Representative at Arise Virtual Solutions Inc. (Home Depot)Call Center Representative at Arise Virtual Solutions Inc. (Home Depot)
KRISTALEE SPENCERKRISTALEE SPENCER
Customer Service Representative at Arise Virtual SolutionsCustomer Service Representative at Arise Virtual Solutions
Jennifer CowburnJennifer Cowburn
Detention Officer at White County Sheriffs OfficeDetention Officer at White County Sheriffs Office