Vicki Jones
Conway,AR
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
33
33
years of professional experience
Work History
Store Manager
Sissy's Log Cabin
09.2014 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Zale Corporation
11.1995 - 09.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Monitored daily cash discrepancies and inventory shrinkage.
- Recruited, hired and trained all personnel.
Clerk Grade 8
Federal Reserve Bank of St. Louis
04.1991 - 11.1995
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed incoming and outgoing mail and packages according to established procedures.
- Compiled and analyzed data to produce reports.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Certificate of Technical Studies - Computer Science
South Central Career College
North Little Rock, AR05-1991
Skills
- Problem-solving
- Customer service management
- Training and mentoring
- Outstanding communication skills
- Recruitment and hiring
- Sales professional
- Team motivation
- Customer relations
- Multitasking and organization
Accomplishments
- Supervised team of 11 staff members.
- Achieved goals through effectively helping with closing sales..
- Managed a store that exceeded company expectations in every category during the fiscal year.
Awarded Manager of the year
I was excited to hear my name, when I was awarded Manager of the Year! I was managing Gordon's Jewelers, a Zale Corporation store, and we were having our annual meeting in Dallas when it was announced that my store was not only top producing in dollar amount but also in gross profit!
Timeline
Store Manager
Sissy's Log Cabin
09.2014 - 09.2024
Store Manager
Zale Corporation
11.1995 - 09.2014
Clerk Grade 8
Federal Reserve Bank of St. Louis
04.1991 - 11.1995
Certificate of Technical Studies - Computer Science
South Central Career College
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