Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vicki Kenney

Parachute,CO

Summary

Thorough Quality Assurance Manager creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Director of Quality Assurance, HMIS

Recovery Resources
02.2020 - Current
  • Authored documentation for internal use by personnel, setting guidelines for review activities and reporting requirements.
  • Directed quality assurance teams, shortened validation turnaround times and reduced customer complaints.
  • Oversaw data to ensure we had the correct documentation for each client making sure we focused on their needs.
  • Recorded, analyzed, and distributed statistical information.
  • Entering complete data in the HMIS system for statewide review.
  • Maintained a 100% accuracy and documentation for 220 Clients.

General Manager

Kum And Go
04.2013 - 12.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

HR and Office Manager,

Powderhorn Ski Resort
08.2019 - 03.2021
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Delivered performance reviews, recommending additional training or advancements.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Accounting and Payroll Manager

The High Lonesome Ranch
06.2009 - 10.2012
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Calculated deductions and processed payroll for employees.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Processed payroll garnishments such as tax liens and child support.
  • Developed and implemented payroll procedures and policies to determine compliance with regulations.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
  • Reviewed time records for 23 employees to verify accuracy of information.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Developed and maintained relationships with outside vendors to acquire mutually beneficial contracts.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Supported financial director with special projects and additional job duties.
  • Utilized financial software to prepare consolidated financial statements.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.

Education

Bachelor of Arts - Business Administration And Management

Austin Peay State University
Clarksville, TN
08.1996

Skills

  • Team Leadership
  • Process Improvement
  • Training and Development
  • Quality Management
  • Customer Focus
  • Problem Solving
  • Effective Communication
  • Customer Service
  • Team Collaboration
  • Human Resource Management
  • Data Collection
  • Strong Work Ethic
  • Business Administration

Timeline

Director of Quality Assurance, HMIS

Recovery Resources
02.2020 - Current

HR and Office Manager,

Powderhorn Ski Resort
08.2019 - 03.2021

General Manager

Kum And Go
04.2013 - 12.2021

Accounting and Payroll Manager

The High Lonesome Ranch
06.2009 - 10.2012

Bachelor of Arts - Business Administration And Management

Austin Peay State University

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Vicki Kenney