Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vicki Krumm

Vicki Krumm

Vancouver,WA

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and to contribute to company success. Proven ability to establish a good rapport with patients, and outstanding communication skills. Reliable and driven, with strong time management and prioritization abilities.

Overview

18
18
years of professional experience

Work History

Customer Service Cashier

Walmart
02.2018 - Current
  • Ensured an inviting atmosphere through cleanliness and orderliness.
  • Demonstrated calmness under pressure while addressing busy schedules and tough interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Optimized workforce effectiveness by mentoring employees on organizational standards.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.

Jewelry Associate

Walmart
09.2014 - 07.2016
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Prevented store losses using awareness, attention to detail and integrity
  • Worked as a team member performing cashier duties, product assistance and cleaning
  • Designed and suggested new display ideas to improve accessibility to merchandise
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service

Marketing Assistant

Right Turn Construction Inc
02.2007 - 03.2012
  • Executed marketing initiatives supporting sales teams and partners through inbound and outbound channels.
  • Recommended and helped customers select merchandise based on their needs
  • Trained new employees on company customer service policies and service level standards
  • Performed range of functions to efficiently settle customer complaints.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Strengthened customer relations with targeted follow-up communication.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures
  • Properly directed inbound calls in phone queues to improve call flow

Education

GED - General Education Studies

Clark College
Vancouver, WA
03.2012

Skills

  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Markdown/promotional procedures
  • Inventory control familiarity

Timeline

Customer Service Cashier

Walmart
02.2018 - Current

Jewelry Associate

Walmart
09.2014 - 07.2016

Marketing Assistant

Right Turn Construction Inc
02.2007 - 03.2012

GED - General Education Studies

Clark College

Similar Profiles

CREATE PROFILE
Vicki Krumm