Vicki Lawhun

Dispatcher Lead

RCSO Sheriff Dept

07.2002 - 10.2017

Maintained updated and detailed records of calls in physical and electronic database.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Directed dispatching, routing, and tracking of Number fleet vehicles.
Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Ensured compliance with local, state, and federal regulations related to emergency communications.
Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Contributed to community safety initiatives, providing expert advice on emergency preparedness.
Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
Reduced response times to emergency situations, coordinating effectively with multiple agencies.
Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
Maintained high levels of confidentiality and discretion with sensitive information.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Learned and adapted quickly to new technology and software applications.
Strengthened communication skills through regular interactions with others.