Vicki Letlow
Wilsonville,AL
Summary
Accomplished Financial Support Program Supervisor with a proven track record at Shelby County Dept of Human Resources, excelling in operational leadership and strategic planning. Skilled in staff training and development, significantly enhancing program efficiency and performance. Demonstrated expertise in program management and a proactive mindset, achieving remarkable client service standards.
Overview
15
15
years of professional experience
Work History
Financial Support Program Supervisor
Shelby County Dept of Human Resources
09.2017 - Current
- Oversee staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitate regular team meetings, keeping staff informed about updates, changes, or upcoming events
- Evaluate program performance regularly, using data-driven insights to inform future decision-making processes.
- Demonstrate strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Provide leadership, guidance and support to staff members.
- Direct team of 20 personnel, overseeing the SNAP/TANF/JOBS/Child Support programs, monitoring performance, and quality assurance.
- Partner with local organizations to expand access to social and community services.
Financial Support Supervisor
Shelby County Dept of Human Resources
03.2013 - 08.2017
- Oversaw the operation of the Food Assistance Division, filled in as Supervisor of the Child Support Division until a replacement was hired, as well as filled in as the Supervisor of the TANF/JOBS division until a replacement was hired.
- Trained new employees.
- Conducted regular performance evaluations for team members, offering constructive feedback and opportunities for growth within the organization.
- Regularly monitored timeliness and cases for workers on a monthly basis.
- Conducted fair hearings and conferences as requested by clients.
- Monitored leave and absences to insure the unit remained at least half-staffed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coached employees through day-to-day work and complex problems.
- Led all-staff meetings at Director's request
- Provided coverage for Director
- Held regular monthly unit meetings to discuss any changes or problems.
Financial Support Worker
Shelby County Dept of Human Resources
12.2009 - 02.2013
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Maintained a caseload of 450 to 700 cases.
- Interviewed clients to gather information which led to the determination of eligibility for the SNAP program.
- Scheduled appointments to ensure all clients were interviewed quickly and cases were processed timely, according to state requirements.
- Returned calls to clients generally the same day and no later than the next business day.
Education
Bachelor of Science - Business Administration
Faulkner University
Montgomery, AL12-1991
Associate of Science - Computer Science
Alexander City State Junior College
Alexander City, AL05-1979
Skills
- Staff training
- Staff development
- Document management
- Strategic planning
- Operational leadership
- Reporting requirements understanding
- Staff training experience
- Program management
- Staff evaluation
- Report preparation
Affiliations
- Chairman of the Board of Middle Alabama Area Agency on Aging
- Advisory Member of Thrive, a program to promote self-sufficiency in single mothers.
Timeline
Financial Support Program Supervisor
Shelby County Dept of Human Resources
09.2017 - Current
Financial Support Supervisor
Shelby County Dept of Human Resources
03.2013 - 08.2017
Financial Support Worker
Shelby County Dept of Human Resources
12.2009 - 02.2013
Bachelor of Science - Business Administration
Faulkner University
Associate of Science - Computer Science
Alexander City State Junior College
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