Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Walking, biking, hiking, swimming
Timeline
Generic

Vicki Lewis

Coral Springs,FL

Summary

Project Manager with 10 years of healthcare IT experience.

Motivated by customer satisfaction and team collaboration. Skilled in communicating complex technology solutions and timelines to non-technical customers and team members. Experienced collaborating with multiple teams and vendors and managing shared resources to accomplish project deliverables. Strong understanding of IT infrastructure and telecom implementation process for ambulatory healthcare facilities.

INFORMATION TECHNOLOGY PROJECT MANAGER

Healthcare IT Infrastructure/ Needs Analysis / Installation & Testing / Implementation / Project Management

Information Systems professional with in-depth knowledge and broad experience in the Healthcare Information Technology industry. Detailed oriented with strong analysis, planning, project management, organizational abilities with effective problem resolution, implementation, negotiating, collaboration, and exceptional communication and relationship management skills.

IT Infrastructure Project Manager for all network, data, voice, computers, hardware, wiring, to meet industry standards, requirements, and compliance

Manage Tenet Physician Resources Onboarding projects for new onboarding physicians, offices, expansions, relocations, acquisitions, and office upgrades

Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to oversee multiple TPR Onboarding projects simultaneously, from concept to successful conclusion

Analyze IT Infrastructure needs to create detailed project plans in Salesforce tracking tool used to manage a high volume of projects for multiple geographical markets' needs

Strong understanding of IT infrastructure and telecom implementation process for ambulatory healthcare facilities

Proven ability to achieve authority and collaboration through outstanding communication, facilitation, presentation, negotiation, and team building

Physician Resources Onboarding projects for new onboarding physicians, offices, expansions, relocations, acquisitions, and office upgrades Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to oversee multiple TPR Onboarding projects simultaneously, from concept to successful conclusion Analyze IT Infrastructure needs to create detailed project plans in Salesforce tracking tool used to manage a high volume of projects for multiple geographical markets' needs Strong understanding of IT infrastructure and telecom implementation process for ambulatory healthcare facilities Proven ability to achieve authority and collaboration through outstanding communication, facilitation, presentation, negotiation, and team building.

Experienced [Job Title] with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in [Area of expertise] planning and deployment. Talented [Job Title] offering [Number] years of experience and top-notch abilities in organizing workflows, solving complex problems and making accurate decisions based on sound judgment and analytical strengths. Experienced with leading teams driving [Type] projects. Instrumental [Job Title] bringing [Number] years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

41
41
years of professional experience
1
1
Certification

Work History

SR. CONSULTANT/TRAINER

CareCentric, Inc.
04.1994 - 11.2007
  • Provided consulting to customers as needed to meet clinical and financial reporting requirements
  • Tested system applications and defined system requirements to meet regulatory requirements and industry standards
  • Provided end-user training and support and internal training for staff cross training and new releases and products
  • Accomplishments:
  • On-site customer Beta training and testing of company’s new Point of Care application software for interface with previously implemented new Back Office application
  • Project manager for custom employee, timesheet, payroll and general ledger interface for one of company’s largest clients
  • Spearheaded special year end close project for one of company’s largest nationwide clients to define processes and successfully close the year for all locations
  • On-site BETA manager for multiple customer locations, for implementation and training for newly developed interface with 3rd party vendor
  • BETA Manager for ECS and ERN regulatory file upgrades.

PROJECT PROGRAM MANAGEMENT SPECIALIST ADVISOR

NTT Data Services
, TX
04.2018 - Current
  • Office, Tenet Healthcare Account

SR. PROJECT MANAGER

Tenet Healthcare
, TX
10.2013 - 04.2018

PROJECT COORDINATOR

DSS, Inc
Juno Beach, FL
04.2012 - 06.2013
  • Assist the Product Owners (Product Line Managers) in the management of projects for product enhancements, modifications and/or bug fixes
  • Responsible for grooming of the product backlog, prioritization and resolution of stories/defects as well as internal and external communication to all stakeholders to improve transparency and broadcast information as appropriate
  • Work with the Scrum Team and Product Owners to create a strong, collaborative environment by empowering the team to self-organize
  • Proactively participate in developing and maintaining team standards, tools and best practices, facilitating discussion and conflict resolution
  • Act as direct liaison between DSS, Inc
  • And its partner companies
  • Validate, audit and resolve problems related to product configuration issues
  • Maintain intimate knowledge of DSS\Partner software products assigned
  • Assisted in the supervision of the quality assurance testing of assigned products including internal as well as vendor/partner and site (alpha/beta) testing phases
  • Work in alignment with Technical Support to resolve issues related to the configuration and use of products
  • Support employees in various situations related to providing training, consulting and project management services to customers
  • Involved in scheduling and actively participating in customer site issues for consultations
  • Work with team leaders to help create detailed project plans to meet contract agreements
  • Conduct ‘Release Readiness Reviews’ to review quality deliverables prepared by team before deploying to customers
  • Work with Product Line Managers to create weekly status reports
  • Run Daily Standup meetings to understand and remove any obstacles
  • Run Sprint Planning, Release planning, Retrospectives and Sprint Reviews for a Scrum Team of twelve
  • Coach team on Agile practices and encourage adoption by providing the team an environment that fosters Agile methodologies via retrospectives, scrums, sprint planning, etc
  • Work with team to ensure detailed requirements and to properly define and estimate stories/defects
  • Help identify and mitigate risks
  • Own the metrics for the team and utilize data to effectively communicate with stakeholders
  • Continuously work to improve processes to improve execution
  • Perform as backup to Product Owners as necessary.

SUPPORT SERVICES COORDINATOR

DSS
Juno Beach, FL
10.2010 - 03.2012
  • Coordinate activities that impact customer service including recruitment, retention, training, audits, key performance indicator tracking, and surveys
  • Responsible for documentation of department activities, work processes and training as necessary
  • Proactively lead policy, process and procedure initiation, changes and audits, to ensure Service Level Agreement compliance as well as continual process improvement
  • Update, post, and distribute department performance statistics
  • Work with Product Support Managers on strategies to improve team statistics
  • Manage customer survey review process and incorporate lessons learned to operational process assets
  • Prepare and conduct company-wide monthly call management system training
  • Maintain department manual and communicate changes to management and staff
  • Record and post minutes and actions items for weekly leadership meetings with management
  • Provide regular progress reports on all projects to Director
  • Accomplishments:
  • Developed business case and managed project for Enhancing After Hours Emergency Notifications
  • ITIL v3 Foundations Certification, 2011
  • Project Management Professional (PMP) certified through Project Management Institute (PMI), 2012.

TRAINING SPECIALIST

DSS, Inc
Juno Beach, FL
10.2009 - 10.2010
  • Provide implementation, training and support for VistA EHR integrated electronic medical record software for Health Information Management at Department of Veterans Affairs (VA) health care facilities nationwide
  • Perform work flow analysis, management and end-user training, quality assurance testing and documentation
  • Conduct pre-training calls to exchange information necessary to analyze current workflow and address administrative processes and decisions required for implementation and training
  • Validate system and user requirements for successful training
  • Deliver on-site training presentations and hands-on adult learning sessions including system setups and application content requirements to go live
  • Follow up including telephone, email and/or webcast training as needed or required
  • Prepare post-training reports for management on training and implementation events and outcomes
  • Provide regular progress reports on all projects to Product Manager
  • Accomplishments:
  • Analyze current procedures and workflow and work with sites to incorporate application functionality to adhere to standard operating procedures and regulatory compliance measures
  • Promote product features to optimize utilization outcomes, drive implementation, customer acceptance and retain business relationship
  • Test product development, fixes and enhancements to ensure successful deployment to customer base
  • Detail and results-driven orientation for successful implementation at all sites.

IMPLEMENTATION & TRAINING CONSULTANT

Independent Consulting Services
12.2008 - 10.2009
  • Provided project management and training for healthcare system implementations to prepare customers to complete system requirements for productive use within project timelines
  • Met with business owners and management to review current procedures to identify obstacles and make recommendations for improvements
  • Assessed resources necessary to accomplish implementation objectives and long term business goals
  • Assessed business operational needs, requirements, timelines and requests to determine actions necessary for successful implementation
  • Analyzed current procedures and workflow and made recommendations for more productive use of time and resources
  • Established foundation for fully integrated patient services management functions
  • Accomplishments:
  • Managed high volume HME and Pharmacy organization to drive implementation and increase productivity and double bottom line
  • Managed implementation and database build, trained and lead organizations to productive utilization of system
  • Provided documentation and instruction to management and staff for system functionalities and features for effective implementation and utilization by the customer.

SR. IMPLEMENTATION MANAGER

Brightree, LLC
Atlanta, GA
12.2007 - 11.2008
  • Managed Home Medical Equipment, Durable Medical Equipment, Orthotic & Prosthetic and Sleep Study system implementations for integrated product suite including inventory management, billing and receivables, retail sales, scheduling and reporting
  • Conducted remote and on-site consulting and training to prepare customer to complete system requirements for productive use within go live project timelines
  • Assessed business operational needs, requirements, timelines and requests to determine actions necessary for successful implementation
  • Managed, monitored and validated system set up requirements
  • Compiled thorough reports for management and development team on implementation events and outcomes
  • Accomplishments:
  • Analyzed current procedures and workflow and make recommendations for more productive use of time and resources
  • Assessed business operational needs, requirements, timelines and requests to determine actions
  • Managed large volume and high risk accounts to drive implementation and customer acceptance and retain business relationship
  • Developed specialized training and customized solutions for non-standard application processing to meet unique customer business needs for successful product implementation
  • Detail and results-driven orientation helped to establish new policies and procedures to provide team and inter-departmental consistencies to achieve desired results.

IMPLEMENTATION SPECIALIST

CareCentric, Inc
Pompano Beach, FL
01.1994 - 01.2007
  • Managed multiple concurrent Home Health and Home Medical Equipment system implementations for Information
  • Technology company’s clients nationwide
  • Conducted on-site business assessments to analyze business needs, recommend procedural changes and software customizations, determine and convey process considerations and identify goals for successful implementation
  • Prepared customer for gathering all information necessary to establish and complete optimal system requirements for productive use
  • Provided hands-on training and consulting to assist customer in creating their database to meet implementation, training, testing and go live project timeline
  • Worked with programmers to manage customer conversions for data clean up, data conversion file requirements and post conversion data validation
  • Managed, monitored and validated system set ups required for patients, treatment plans, medical assessments, HCPCS, CMN’s, standard and contract pricing, billing forms and payers including ECS parameters
  • Compiled thorough reports for management and development team on implementation events and outcomes
  • Accomplishments:
  • Conducted on-site customer Beta training and testing for new Point of Care Medical Assessment application for interface with new Back Office application
  • Managed client on-site Beta testing for new HME software release/re-write to test entire system including new features and functionalities
  • Desire to work with others at all levels of the organization and creative thinking to improve existing communications and implement new practices to provide more timely and better outcomes in all areas of delivery to the customer
  • Provided documentation and instruction to Team for system functionalities and features not previously validated by Project Management for effective implementation and utilization by the customer.

Education

Bachelor of Business Administration - Management Information Systems

UNIVERSITY OF WISCONSIN

Skills

  • Project Team Coordination
  • Technology Implementation
  • Status Updates
  • Project Deadlines
  • Software and Hardware Implementation
  • Infrastructure Projects
  • Customer Satisfaction
  • Information Technology Management
  • Client Requirements
  • Customer Needs Assessments
  • Team Meetings
  • Best Practices and Methodologies
  • Strategy Implementation
  • Managing Multiple Projects
  • Special Projects
  • Production Standards

Accomplishments

  • Took on duties of Product Line Managers for three products, including Ophthalmology EHR, ADT Surgery and Patient Vitals software solutions products
  • Final creation of the overall Project Plan including the sales, installation, training, implementation and support for the rollout of the Ophthalmology EHR solution to the Veterans Affairs Medical Centers (VAMC), Veterans Integrated Service Network (VISN), for the New York/New Jersey (VISN 3), Veterans Healthcare Network.

Certification

Lean-Agile Project Management Applied Knowledge Seminar, PMI SeminarsWorld program, 2012 Certified Scrum Master (CSM) through Scrum Alliance, 2013 Certified Scrum Product Owner (CSPO) through Scrum Alliance, 2013

Walking, biking, hiking, swimming

dancing

Timeline

PROJECT PROGRAM MANAGEMENT SPECIALIST ADVISOR

NTT Data Services
04.2018 - Current

SR. PROJECT MANAGER

Tenet Healthcare
10.2013 - 04.2018

PROJECT COORDINATOR

DSS, Inc
04.2012 - 06.2013

SUPPORT SERVICES COORDINATOR

DSS
10.2010 - 03.2012

TRAINING SPECIALIST

DSS, Inc
10.2009 - 10.2010

IMPLEMENTATION & TRAINING CONSULTANT

Independent Consulting Services
12.2008 - 10.2009

SR. IMPLEMENTATION MANAGER

Brightree, LLC
12.2007 - 11.2008

SR. CONSULTANT/TRAINER

CareCentric, Inc.
04.1994 - 11.2007

IMPLEMENTATION SPECIALIST

CareCentric, Inc
01.1994 - 01.2007

Bachelor of Business Administration - Management Information Systems

UNIVERSITY OF WISCONSIN
Vicki Lewis