Vicki Lockhart
Granite Bay,CA
Summary
Talented Owner with excellent customer service and business oversight skills with more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Detail-oriented team player with strong organizational skills.
Customer service is my specialty.
Overview
30
30
years of professional experience
Work History
Owner/Manager
Kevin G. Lockhart, O.D., Inc
04.1993 - 08.2023
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic patients to assist lower-level employees and maintain excellent customer service.
- Developed and maintained strong relationships with patients, resulting in repeat business and referrals.
- Accounts Payable, Payroll, Accounts Receivables
- Billed Insurances for Office Visits and Glasses
- Acted as Optician: fitting and ordering glasses, contact lenses, etc.
- Maintained all business licenses, laws, employee relations materials and all other aspects of running a small business.
- Trained employees for all aspects of an Optometry Office including pre-testing, optical assistant, lab work, and reception. Customer service training was a priority.
- Did all aspects of the financial demands of a small business.
Education
Bachelor of Arts - Social Science
California State University, Sacramento
12.1993
Skills
- Operations Oversight
- All Aspects of Optical Assistance
- Program Administration
- Financial Management
- Team Leadership
- Staffing oversight
- Delegating Work
- Staff Management
- Customer Service
- Finance and Accounting
- Administrative Management
- Bookkeeping
Timeline
Owner/Manager
Kevin G. Lockhart, O.D., Inc
04.1993 - 08.2023
Bachelor of Arts - Social Science
California State University, Sacramento
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