Vicki Mancuso
Phoenix,AZ
Summary
Thank you for taking the time to review my resume. I have vast experience in many areas. Having been an owner of chiropractic/medical clinics for over 20 years, to opening and managing an upscale restaurant. I have developed skills that I believe are unmatched. My strongest skills are in client/patient relationships. I build trusting honest reliable bonds and love to be in service. I am looking for a place where I can lend my talents and help a great company grow and thrive.
Overview
26
26
years of professional experience
Work History
Operations Assistant
Human Communications Institute
02.2020 - 02.2021
- Assisted in project coordination, ensuring timely completion of tasks and adherence to deadlines.
- Supported daily operations by managing schedules and organizing meetings for team members.
- Maintained accurate records and documentation, improving information retrieval efficiency.
- Collaborated with team members to streamline communication processes across departments.
Clinic Coordinator
Pain Stop Clinics
07.2016 - 01.2019
- Coordinated patient scheduling and appointments, optimizing clinic workflow and minimizing wait times.
- Supported staff by training new team members on office procedures and protocols.
- Streamlined communication between medical providers and patients, improving overall service delivery.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Increased patient retention rate through proactive follow-up calls after appointments.
Guest Relations Manager
The Italian Daughter
04.2020 - 11.2025
- Enhanced guest experiences by delivering attentive service and swiftly addressing concerns.
- Facilitated collaboration among staff to enhance communication and operational efficiency.
- Established feedback systems to collect guest insights for enhancing service quality.
- Facilitated training sessions for new team members on customer service protocols and company standards.
- Fostered guest satisfaction through personalized service and attentive communication.
- Resolved guest complaints efficiently, ensuring swift follow-up and resolution strategies.
- Coordinated with kitchen and front-of-house teams to streamline operations and improve guest experience.
- Managed VIP guest relations, tailoring experiences to meet individual preferences and expectations.
Owner/Manager
Mancuso Chiropractic Life Center
06.1999 - 01.2016
- Developed and implemented patient care protocols to enhance overall treatment effectiveness.
- Managed daily operations, ensuring optimal clinic functionality and patient satisfaction.
- Trained and supervised staff on best practices in chiropractic care and customer service.
- Analyzed patient feedback to refine services and improve overall clinic experience.
- Established strong community relationships to increase patient referrals and engagement.
- Oversaw financial management, ensuring profitability through strategic budgeting and expense control.
- Managed day-to-day business operations.
Education
Paralegal Studies.
Maricopa Community Colleges, Phoenix College
Phoenix, AZCamelback High School
Phoenix, AZ06.1986
Timeline
Guest Relations Manager
The Italian Daughter
04.2020 - 11.2025
Operations Assistant
Human Communications Institute
02.2020 - 02.2021
Clinic Coordinator
Pain Stop Clinics
07.2016 - 01.2019
Owner/Manager
Mancuso Chiropractic Life Center
06.1999 - 01.2016
Paralegal Studies.
Maricopa Community Colleges, Phoenix College
Camelback High School