Vicki Martin
Summary
Dynamic and results-oriented professional with extensive experience at the Texas Department of Transportation, excelling in roles from Executive Assistant to Human Resources Officer. Demonstrated expertise in office management and administrative support, coupled with a strong problem-solving ability and meticulous attention to detail. Proven track record of enhancing office efficiency and confidentiality, significantly improving team productivity and employee engagement.
Overview
28
28
years of professional experience
Work History
Executive Assistant
Texas Department of Transportation
08.1996 - 05.2013
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive director.
- Organized and conferences and monthly meetings.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Screened personal and business calls and directed to appropriate party.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Took notes and dictation at meetings.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Executive Director.
- Supported business and hospitality needs of staff during meetings and company events.
- Enabled timely project completion by coordinating resources and timelines across multiple departments.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
Human Resources Officer
Texas Department of Transportation
05.1988 - 08.1996
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Fostered an inclusive workplace culture by promoting diversity initiatives and awareness programs.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Assisted in annual performance review processes to support career development initiatives.
- Managed payroll processing tasks, guaranteeing timely disbursement of salaries without errors or discrepancies.
- Responded to employee questions and requests and provided general direction in-person, by email and phone.
- Implemented strategic HR initiatives aligning with organizational goals and objectives.
- Maintained accurate employee records, ensuring compliance with federal and state regulations.
- Reviewed staff training needs and issued proposals to meet identified needs of re-profiling and development.
- Oversaw compliance training programs, ensuring all employees met necessary requirements.
- Improved onboarding experience for new employees with comprehensive orientation sessions.
- Managed conflict resolution processes, fostering a positive work environment for all employees.
- Managed applicant tracking system to keep records updated with appropriate dispositions.
- Streamlined recruiting and hiring process by directing interviews, applicant screening and reference verifications.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Tracked various statistics and kept detailed records to support human resources department.
- Responded to employee inquiries regarding benefits and other HR topics.
- Assisted with creating employee handbooks and manuals.
- Compiled employee records from individual departments to maintain central files.
- Set up orientations and initial training for new employees.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Checked references for potential candidates.
- Conducted thorough performance evaluations to identify areas of improvement and provide constructive feedback to employees.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Aided staff with employee performance review paperwork and documentation.
- Managed HR functions while maintaining employee discretion and practicing high level of confidentiality.
- Conducted employee relations activities and attended meetings with management and employee to resolve human resource issues.
- Maintained current and relevant knowledge of employment issues and laws relating to HR and [Type] industry.
- Developed targeted training programs to enhance workforce skills and competencies.
- Contributed to talent acquisition success through efficient applicant screening and interviewing techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Administrative Assistant
Texas Department of Transportation
05.1985 - 05.1988
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
Psychology
Midwestern University
Wichita Falls TxEducation
The University of Texas At Arlington
Arlington, TXSkills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Office administration
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
Timeline
Executive Assistant
Texas Department of Transportation
08.1996 - 05.2013
Human Resources Officer
Texas Department of Transportation
05.1988 - 08.1996
Administrative Assistant
Texas Department of Transportation
05.1985 - 05.1988
Psychology
Midwestern University
Education
The University of Texas At Arlington
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