VICKI McCLAIN
Las Vegas,NV
Summary
Reliable candidate with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
12
12
years of professional experience
Work History
Logistics Specialist
Downtown Women Center
01.2024 - 12.2024
- Researched logistics trends to inform operational decisions.
- Scheduled meetings with vendors to discuss service improvements.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Conducted regular stock audits by implementing inventory tracking systems.
- Verified accuracy of shipment details to prevent discrepancies.
- Coordinated transportation schedules by collaborating with carriers and suppliers.
Cafe Team Leader
Sla Management
06.2023 - 12.2023
- Developed strong relationships with staff and students , resulting in increased loyalty and repeat business.
- Assisted students with menu selections, providing detailed information about ingredients and preparation methods.
- Boosted team productivity through effective delegation of tasks and consistent communication with 100+staff members.
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintained quality levels for the best customer experience.
- Enhanced satisfaction by implementing efficient service strategies and maintaining a clean, welcoming cafe environment.
FRONT DESK
The LINQ Hotel & Casino
01.2019 - 04.2022
- Provided excellent Customer Service
- Streamlined front desk operations for increased efficiency and improved customer service for up to 1500 guest.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes using kiosk.
PROPERTY MANAGEMENT
Knoah Solutions Inc.
03.2017 - 01.2019
- Coordinated with property management team to schedule appointments for viewings or walk through for 200 + apartment homes while minimizing disruption to current tenants'' lives.
- Managed reservations using property management software, ensuring accuracy in room assignments and billing information.
- Effectively resolved tenant concerns related to property management or maintenance issues by providing prompt attention, clear communication, and follow-up actions as needed.
FRONT DESK
Aria
01.2016 - 01.2018
- Maintained Forbes standard level of customer service while handling all aspects of reservations to include Greeted our guest, verified information, located reservations and processed payments
- Maintained and assisted with kiosks for check-ins while staying in the top 3 up selling of my team and provided unforgettable experiences
Recruitment Specialist
Humana
01.2013 - 01.2015
- Followed policies and procedures to meet or exceed established performance requirements
- Conducted market research to inform competitive salary offerings.
- Participated in job fairs to promote company brand and attract talent.
- Implemented applicant tracking system for better recruitment organization.
- Streamlined recruitment process for improved candidate experience.
- Increased candidate engagement by developing targeted outreach strategies.
Education
High School Diploma - General Studies
Dorsey High School
06.2005
Skills
- Strong Customer Engagement & Experience
- Punctual
- Strong listening skills
- Attention to detail
- Team Player
- Proactive
- Account Management
- Multitasking
- Dependability
- Technical skills
- Interpersonal skills
- Metrics-driven
- Help desk Support
- Microsoft Teams and Zoom
- Inventory counting
Timeline
Logistics Specialist
Downtown Women Center
01.2024 - 12.2024
Cafe Team Leader
Sla Management
06.2023 - 12.2023
FRONT DESK
The LINQ Hotel & Casino
01.2019 - 04.2022
PROPERTY MANAGEMENT
Knoah Solutions Inc.
03.2017 - 01.2019
FRONT DESK
Aria
01.2016 - 01.2018
Recruitment Specialist
Humana
01.2013 - 01.2015
High School Diploma - General Studies
Dorsey High School
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