Vicki McGlashen

• Receiving, unloading books from bins, picking with a handheld scanner, processing, stacking, sorting, and/or packing.
• Use hand to finger, handle, or feel objects, and reach with hands and arms.
• Ability to deal with problems involving several general variables in standard situations.
• Performed inventory control, such as counting, and stocking merchandise.
• Checked books and box sets for damage.
• Consistently lifted materials weighing as much as 50 pounds.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with others.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Position was full-time working 40 hours a week. Overtime as needed.

• Disinfected and mopped bathrooms to keep sanitary and clean.
• Vacuumed rugs and carpeted areas.
• Maintained clean and comfortable environment by vacuuming, cleaning windows, and dusting.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
• Adhered to professional house cleaning checklist.
• Dusted picture frames and wall hangings with cloth.
• Operated electronic floor sweepers.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proven ability to learn quickly and adapt to new situations.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disinfected and mopped bathrooms to keep facility sanitary and clean.
• Position was part-time working 10-20 hours per week.

• Collect demographic, economic and housing data by canvassing assigned areas.
• Review data gathered from an interview to check if they are complete and accurate.
• Good written and verbal communication skills.
• Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
• Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.
• Identified issues, analyzed information and provided solutions to problems.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Skilled at working independently and collaboratively in a team environment.
• Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
• Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
• Completed surveys by rechecking contact information before ending each call.
• Position was full-time working 40 hours per week.

• Maintain strict confidentiality with all personal data as per company guidelines.
• Plans and prioritizes: Makes decisions, sets priorities and organizes information while thinking about the pros and cons of possible outcomes and maintaining compliance with WPS standards.
• Enter claims information into database system and transmit claims for payment or further investigation.
• Examined claims forms and other records to determine insurance coverage.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Researched claims and incident information to deliver solutions and resolve problems.
• Followed up on potentially fraudulent claims.
• Maintained strict confidentiality with all personal data as per company guidelines.
• Paid attention to detail while completing assignments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Identified issues, analyzed information and provided solutions to problems.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
• Managed workload and priorities to meet claims processing meet deadlines.
• Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
• Monitored claims processing trends to identify potential areas of improvement.
• Collaborated with claims department and industry anti-fraud organizations to resolve claims.
• Checked documentation for accuracy and validity on updated systems.
• Position was full-time working 40 hours per week.

• Reviewed and analyzed suspicious and potentially fraudulent insurance claims
• Researched claims and incident information to deliver solutions and resolve problems
• Drives for success: Delivers excellent performance by proactively taking concrete actions that adhere to policies and procedures, and persistently overcomes obstacles to improve results.
• Finalized Medicare files for insurance claim payment release.
• Examined claims forms and other records to determine insurance coverage.
• Organized, planned and documented materials Medicare claims.
• Investigated and processed Medicare insurance claims for policyholders.
• Proved successful working within tight deadlines and a fast-paced environment.
• Paid attention to detail while completing assignments.
• Worked effectively in fast-paced environments.
• Cultivated interpersonal skills by building positive relationships with others.
• Organized and detail-oriented with a strong work ethic.
• Checked documentation for accuracy and validity on updated systems.
• Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
• Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
• Processed and recorded new policies and claims.
• Collaborated with claims department and industry anti-fraud organizations to resolve claims.
• Managed workload and priorities to meet claims processing meet deadlines.
• Position was full-time working 40 hours per week.

• Provided information to customers regarding Sam's Club membership and credit card, thoroughly explaining details and helped to open and activate new accounts
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Trained new personnel regarding company operations, policies and services.
• Trained staff on operating procedures and company services.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Worked flexible hours across night, weekend and holiday shifts.
• Cultivated interpersonal skills by building positive relationships with others.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Paid attention to detail while completing assignments.
• Position was full-time working 40 hours per week.

Obtained household supplies and ran daily errands. Provided a comforting and soothing environment. Provided emotional support. Responsible for primary care, case management, and medication management. Groomed and bathed.

• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Provided safe mobility support to help patients move around personal and public spaces.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Position was part-time. Hours varied on my mothers needs at that time. 20-30 hours per week.