VICKI MITCHELL
Calumet City,IL
Summary
High performing Professional with a passion for non-for-profits. I have over 15 years of experience impacting positive organizational outcomes through data reporting, and being the gatekeeper of vital information. Confident in my ability to collaborate with cross-functional teams to solve high-stakes problems. Committed to continuous improvement and contributing to team success.
Overview
13
13
years of professional experience
Work History
Operation Coordinator
Heartland Alliance
Chicago , IL
2018.11 - 2023.05
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
Program Assistant
Heartland Alliance
Chicago , IL
2016.04 - 2018.10
- Supported planning and coordination of [Type] program and associated activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
- Conducted research and analyzed data to inform program decisions.
- Authored business documents to organize and emphasize information quickly and effectively.
- Created and updated records and files to maintain document compliance.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Enforced compliance with regulatory standards to safeguard company assets.
- Coordinated and communicated with external stakeholders to support program objectives.
- Drafted common document templates to reduce time spent creating documents from scratch.
Administrative Assistant
Chicago Public Schools CPS
Chicago , IL
2010.01 - 2015.08
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
- Created and maintained databases to track and record customer data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Information Technology
University of Phoenix
Tempe, AZ05.2025
Skills
- Process Implementation
- Employee Database Management
- Risk Management
- Project Scheduling
- Deskside Support
- Program Optimization
- Vendor Engagement
- Business Correspondence
- Logistics Coordination
- Customer Invoicing
- Supply Ordering
- Administrative Management Abilities
- Policy Development and Enforcement
- Facility Support
- Data Entry Software
- Inventory Tracking and Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operation Coordinator
Heartland Alliance
2018.11 - 2023.05
Program Assistant
Heartland Alliance
2016.04 - 2018.10
Administrative Assistant
Chicago Public Schools CPS
2010.01 - 2015.08
Information Technology
University of Phoenix
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