Summary
Overview
Work History
Skills
Professional Development
Awards
Timeline
Generic

Vicki Murtaugh

Pea Ridge,Arkansas

Summary

A highly accomplished retail professional with extensive experience in merchandising, sales, customer service, and training. Known for developing effective training programs, ensuring procedure compliance, and establishing strong customer relationships. Demonstrated success in improving organizational performance through strategic planning, employee engagement, and feedback analysis.

Overview

25
25
years of professional experience

Work History

Training Director

ACOSTA INC.
Bentonville, Arkansas
01.2020 - Current
  • Responsible for developing training content for 31,000 Hourly associates and 2,000 managers
  • Creates training plans and implements them at store level
  • Partners with cross-functional teams to measure KPIs and track training results

Project Manager

ACOSTA INC.
Bentonville, Arkansas
01.2018 - 01.2020
  • Responsible for strategic company wide project initiatives and driving sales through Fresh execution
  • Work with cross-functional teams to improve Member experience and promote the Fresh Departments
  • Managed and led 50 Vine Direct Agency Fresh Technicians across 50 states

Merchandise Execution Project Manager

WALMART INC.
Bentonville, Arkansas
01.2014 - 01.2018
  • Supported 27 buyers in bakery, deli, and grocery to lead strategic project initiatives and drive sales and retail execution
  • Worked cross-functionally with central operations, pricing, modular planning, marketing, food safety, and compliance to improve store functions
  • Presented and developed Visio and PowerPoint documents using fact-based data from Retail Link and Excel
  • Created nationwide training documents, communications, and processes to build retail consistency and store-based solutions for field management

Supercenter Co-Manager

WALMART INC.
Branson, Missouri
01.2013 - 01.2014
  • Directed day-to-day operations in $110,000,000 retail store while leading and training 350 employees
  • Performed money management and shrink reduction
  • Controlled operating expenses while focusing on continuous cost reduction
  • Resolved conflicts and maintained employee relationships
  • Exceeded store sales and profit goals

Assistant Manager

WALMART INC.
Harrison, Arkansas
01.2008 - 01.2013
  • Prioritized tasks to maximize available resources
  • Utilized policies and procedures to make informed decisions
  • Monitored and reported associate progress to ensure timely execution and desired results
  • Led and trained 80 hourly associates in retail merchandising operations, compliance, and food safety

Store manager

LIZ CLAIBORNE LLC
Branson, Missouri
01.2000 - 01.2008
  • Oversee $150,000 retail outlet
  • Responsible for hiring, training, and scheduling associates
  • Supervised associates to ensure strong performance
  • Managed budgets and maintained financial records
  • Oversee pricing and inventory control
  • Managed customer queries and complaints
  • Drove sales through planning and modular execution

Skills

  • Program implementation
  • Learning Management Systems
  • Stakeholder Management
  • Needs Assessment
  • Course Planning
  • Leadership training
  • New Employee Training
  • Program Management

Professional Development

  • Lean Six Sigma White Belt, Sam Walton Development Center, 01/01/15
  • Shrink Training, 01/01/11
  • Food Training Courses, Walmart University, 01/01/10
  • Shift Management Leadership Course, Walmart University, 01/01/10

Awards

  • Business Partner of the Quarter, Deli, Walmart, 01/01/15
  • Store Champion, Walmart, 01/01/10

Timeline

Training Director

ACOSTA INC.
01.2020 - Current

Project Manager

ACOSTA INC.
01.2018 - 01.2020

Merchandise Execution Project Manager

WALMART INC.
01.2014 - 01.2018

Supercenter Co-Manager

WALMART INC.
01.2013 - 01.2014

Assistant Manager

WALMART INC.
01.2008 - 01.2013

Store manager

LIZ CLAIBORNE LLC
01.2000 - 01.2008

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Vicki Murtaugh