Vicki Neibert
Bryan,TX
Summary
Experienced Title Insurance Processor and Auditor eager to contribute to team success through hard work, attention to detail and excellent communication skills. Organized, driven and adaptable with excellent planning and problem-solving abilities. Familiar with standard concepts, practices and procedures within the escrow and title industry. Offering over 17 years of experience in this field and willingness to take on any challenge.
Overview
21
21
years of professional experience
Work History
Title Insurance Policy Auditor/Processor
Contracted
Bryan, TX
12.2020 - Current
- Processed and audited new policies.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
- Maintained strong knowledge of basic insurance terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Working knowledge of RamQuest software.
Wellness & Engagement Director
Parc At Traditions
Bryan, United States
11.2017 - 12.2020
- Planning and direction of all events aimed at engaging senior residents. Included working with care and other organizations, including entertainers and speakers to coordinate activities
- Managed team that was responsible for planning, coordinating, and executing resident events and assisting with marketing events. This included working with both internal departments, external organizations, and outside vendors to accomplish goals of each event
- Built strong relationships with members to promote health, wellness and available services
- Demonstrated safe and correct forms for each exercise and piece of equipment
- Audited files for completion and accuracy
- Created and delivered monthly presentations to promote health education
- Supervised department personnel and scheduled activity coordinators for assessments
- Worked directly with management, coordinators, and all departments to brainstorm, discuss strategy and mitigate quality issues
- Cultivated positive relationships with class participants by teaching variety of challenging and entertaining group fitness classes
- Conducted weekly staff meetings and trainings each month
- Developed safe and effective exercise programs for all members
- Worked with other disciplines to assure cohesive and comprehensive approach to care
Title Processor/Resolution Specialist
Longview Title Company Aka East Texas Title
Longview, TX
07.2005 - 11.2007
- Reviewed and analyzed opposing sides of disputes to objectively assess situations from legal perspective.
- Handled calls to address customer inquiries and concerns.
- Developed team communications and information for closings.
- Increased customer satisfaction by resolving title issues.
- Resolved title problems, improved operations and provided exceptional client support.
- Searched and analyzed real estate records.
- Compiled lists of mortgages, contracts and other documents pertaining to titles.
- Reported findings to attorneys and client representatives via oral and written documentation.
- Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
- Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
Title Examiner
Self-Employed
Longview, TX
11.2002 - 11.2005
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Prepared property reports.
- Searched and analyzed real estate records.
- Compiled lists of mortgages, contracts and other documents pertaining to titles.
- Reviewed legal documents such as mortgage loans, title liens and property easements to assess relevant property factors.
- Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
Title Policy Clerk
Rusk County Abstract Nka Central Title
Henderson, TX
01.1998 - 11.2002
- Maintained strict data accuracy standards via multiple reviews of files for presentation to manager.
- Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained physical and computer-based filing systems.
- Responded to internal and external requests for information.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Confirmed that all documents had been secured in order to clear the title and issue the title policies.
- Proof all necessary documentation.
Mortgage Loan Processor
Mortgage Company
Dallas, TX
08.1993 - 07.1994
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Reviewed and validated details of loan applications and closing documentation.
- Reviewed loan files and updated to match current standards.
Escrow Officer/Title Clerk
Rusk County Abstract Company Nka Central Title
Henderson, TX
06.1992 - 07.1993
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Forwarded title clearing documentation to title officer for approval.
- Managed real estate closing process in compliance with all applicable standards and legal requirements.
- Communicated requirements and title exception information to clients.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Followed-up on status of releases, policies and return of recorded documents.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Checked signatures and legal descriptions for accuracy and integrity.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Opened incoming orders and set up escrow files after receiving purchase agreement.
- Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
- Developed and maintained relationships with local real estate agents.
Document Entry Clerk
Brazos County Abstract Company
College Station, TX
07.1991 - 07.1992
- Evaluated source documents to locate information needed for each data entry field.
- Organized, sorted and checked input data against original documents.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Reduced company errors by quickly verifying data accuracy and relaying findings to abstract manager.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
Title Policy Clerk
Rusk County Abstract Co. Nka Central Title Co.
Henderson, TX
06.1988 - 06.1991
- Optimized information gathering and presentations with implementation of practical filing system.
- Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained physical and computer-based filing systems.
- Examined, categorized and sorted incoming documents.
- Implemented improvements to file systems and procedures.
- Responded to internal and external requests for information.
- Located missing file materials, which enabled escrow officers to meet project deadlines and avoid lost man-hours.
- Increased customer satisfaction by resolving title issues.
- Handled calls to address customer inquiries and concerns.
Skills
- Leadership ability
- Development and training
- Friendly and personable
- Understanding of office operations
- Ability to work independently
- Ability to develop rapport
- Administrative experience
- Ability to effectively plan
- Title Document Review
- Loan Document Packages
- Lender relations
- Real Estate Closing Processes
- Closing Document Preparation
- Title Clearance
- Title requirements
- Real estate title concepts
- Policy quoting and pricing
- MS Office
- Supervision
- Team management
- Problem resolution
- RamQuest
References
Lisa McTee
903-646-3773
Debbie Robertson
972-740-4374
Dora Sanchez
979-492-3455
Jennifer Shulse
281-841-2271
Additional Information
Notary Public
Timeline
Title Insurance Policy Auditor/Processor
Contracted
12.2020 - Current
Wellness & Engagement Director
Parc At Traditions
11.2017 - 12.2020
Title Processor/Resolution Specialist
Longview Title Company Aka East Texas Title
07.2005 - 11.2007
Title Examiner
Self-Employed
11.2002 - 11.2005
Title Policy Clerk
Rusk County Abstract Nka Central Title
01.1998 - 11.2002
Mortgage Loan Processor
Mortgage Company
08.1993 - 07.1994
Escrow Officer/Title Clerk
Rusk County Abstract Company Nka Central Title
06.1992 - 07.1993
Document Entry Clerk
Brazos County Abstract Company
07.1991 - 07.1992
Title Policy Clerk
Rusk County Abstract Co. Nka Central Title Co.
06.1988 - 06.1991
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