Hardworking and reliable nurse with a strong background in caregiving. Highly organized, ethical, proactive and punctual I have been a nurse for 37 years and am ready for something challenging and a little different. I have experience working with people of all ages and abilities. In order to prepare myself for more opportunities I returned to school to pursue my associates degree.
Overview
18
18
years of professional experience
Work History
LPN-Reception
Central Mass Allergy and Asthma
Worcester, MA
03.2022 - Current
Assisted physicians with patient care by taking vital signs, administering injections and performing other nursing duties.
Provided direct physical and emotional support to patients and their families.
Maintained accurate medical records of each patient's health condition.
Ensured that all medications were administered accurately and on time as prescribed by the physician.
Observed patients for any changes in their condition or behavior, reported findings to the supervisor or physician in charge.
Instructed patients and their families about disease prevention, proper nutrition, medication management and other health related topics.
Monitored patient progress during treatments or procedures, reporting any abnormalities to the healthcare team immediately.
Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Maintained a neat reception area by organizing materials and tidying up furniture.
Verified visitors' identification cards before allowing access to the building.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
L.P.N.
Beth Houck
Syracuse, NY
05.2016 - 05.2021
Answered patient and family questions to educate on optimal treatment procedures.
Measured and monitored patient vital signs.
Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
Assisted physician with examinations, tests, and procedures.
Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
Observed and carried out physician and nursing orders.
Assisted physicians with examinations and patient scans during diagnostic processes.
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Administered medications, tracked dosages and documented patient conditions.
Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.
Used sterile techniques to prepare patients for procedures.
Trained new staff on facility policies, procedures and electronic medical record management systems.
Triaged patients by phone and provided general assistance for basic and advanced needs.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Recognized by management for providing exceptional customer service.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Defined strategies and created a plan to achieve ambitious operational objectives.
Collaborated with others to discuss new opportunities.
Answered calls daily to assist with customer questions and concerns.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our patient care.
Prioritized and organized tasks to efficiently accomplish service goals.
L.P.N.
St.J0seph"s Physicians
Liverpool, NY
04.2006 - 05.2016
Triage nurse for a multi provider family practice. Worked as a floor nurse as needed due to short staffing. Multiple duties required including rooming patients, ekg's, phlebotomy, vital signs etc.