VICKI PENNINGTON
Medsphere
North East,MD
1
Certification
23
years of professional experience
Revenue cycle management consultant with hands-on experience supporting hospital implementations, system build, and client training. Brings SQL query construction, application support, and data analysis to improve workflow efficiency, resolve help desk issues, and strengthen adoption across patient access and patient accounting teams.
Work History
RCM Consultant
3 Years 9 Months- Supports clients during implementation by advising on hospital revenue cycle solutions and setting up RCM systems aligned with best practices, contract scope, and project schedule.
- Configured systems to optimize revenue collection by leveraging knowledge of payer rules for contracts and non-contracted insurance payers.
- Serves as subject matter expert in patient access and patient accounting areas.
- Cultivated relationships with hospital leadership, clinical users, IT, and corporate teams to enhance system adoption and utilization.
- Provides client training during system build and train-the-trainer project phases.
- Analyzed data sets to uncover opportunities for process and system improvements.
- Manages client accounts by sharing timely project updates and responding quickly to inquiries.
Business Analyst, Patient Financial Services
15 Years- Prepared monthly financial reports for accounting manager and CFO to inform strategic decision-making.
- Validate information passed from clinical systems to financial systems.
- Partner with patient financial services manager to develop policies and procedures.
- Supported financial and billing scheduling applications, providing technical assistance to end users to enhance application usability.
- Resolved help desk tickets to assist end users with technical issues. for financial system.
- Create system reports using SQL and Visual Studio.
- Prepare training guides and train all employees.
- Managed RL Datix incident reporting application to track and resolve incidents efficiently..
- Built strong relationships with internal customers to facilitate collaboration and ensure alignment on project objectives.
Collections Specialist
4 Years- Managed insurance and self-pay collections.
- Processed and tracked appeals with managed care companies and state agencies to ensure timely resolution.
- Organized and maintained files for transfer to outside collection agencies to streamline collection processes.
- Supported team lead in managing financial tasks.
- Facilitated setup and implementation of computer systems to enhance operational efficiency.
- Coordinated crossover, conversion, and end-user training for system rollout.
- Developed test scripts as testing coordinator.
Education
AAPC-CPC-candidate
Associate of Sciences - Accounting
Skills
Revenue Cycle Management
Patient access management
Patient Accounting
Claims analysis
Revenue cycle analytics
Process improvement identification
User acceptance testing
SQL query construction
System documentation
Account reconciliation
Client training
Training coordination
MS office
MS office
VOLUNTEER EXPERIENCE
Elkton High School Alumni Assoc, Board Treasurer, Elkton, MD, 2015-09, Present, Created and managed annual budget in line with organizational goals., Ensured timely filing of all required federal, state and local tax returns and payments., Reconciled monthly bank statements and investments., Received cash and checks and made deposits.
Certification
- AAPC-CPC (candidate)
Timeline
RCM Consultant
Medsphere
01.2022 - 10.2025Read More
Business Analyst, Patient Financial Services
Ashley, Inc.
11.2006 - 11.2021Read More
Collections Specialist
Ashley, Inc.
11.2002 - 11.2006Read More
Towson University
AAPC-CPC-candidate
Read More
Ashworth College
Associate of Sciences from Accounting
Read More