Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vicki Perkins

Reno,NV

Summary

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CNA

Renown Medical Center
05.2022 - 05.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

CSR

Aerotek
01.2020 - 04.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

Picker/Packer

Jet.com
10.2019 - 11.2019
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.

Checker/stock clerk

Grocery Outlet
07.2019 - 10.2019
  • Aided in training new employees, sharing best practices for efficient job performance.
  • Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
  • Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
  • Assisted customers with bagging their purchases, providing swift and attentive service.
  • Processed both cash and card purchases and returns.

Fosdic Picker

Chartwell Staffing
05.2019 - 07.2019
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Assisted in reducing product damage through careful handling of items during the picking process.
  • Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.

Cahier/food clerk

Mac Donald's
11.2018 - 04.2019
  • ServSafe Certificate #3614051 Exp:10/12/2012
  • Prepared high-quality food items, adhering to recipes and presentation standards for customer enjoyment.
  • Demonstrated advanced product knowledge, item locations, pricing and stock levels.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

CSR

Aerotek
09.2017 - 09.2018
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Cashier

Food Maxx
03.2017 - 09.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Prep Cook

Lakeside Manor
03.2015 - 06.2016
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.

CSR

Fusion Contact Centers
06.2015 - 02.2016
  • Sell Water protection programs, Wolfgang Puck and classic music collections
  • Take payments
  • Knowledge of products and services

CSR

Fusion Contact Centers
01.2015 - 02.2015
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Birth Certificate clerk

St Mary's Medical center
10.2013 - 09.2014
  • Played a key role in the successful implementation of a new electronic birth registration system, providing valuable user feedback and troubleshooting support during the transition period.
  • Ensured compliance with state regulations regarding birth registration, maintaining up-to-date knowledge of relevant policies and procedures.
  • Increased customer satisfaction levels by providing responsive and courteous service to parents seeking assistance with obtaining their child''s birth certificate.
  • Reduced errors in birth certificate issuance by diligently cross-referencing information with various databases and records systems.

Education

Medical Assistant Certificate -

Kaiser Permanente
San Francisco, CA
01.1997

High School -

Castlemont High School
Oakland, CA
01.1986

Skills

  • Time management
  • Call center experience
  • Money handling
  • Excellent customer service
  • Work ethic and integrity
  • Teamwork orientation
  • Patient care
  • Document verification
  • Vital signs monitoring
  • Customer response

Certification

  • Basic Life Support Certification (BLS)
  • CPR/AED Certification
  • ServSafe Food Handler's Certification
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

CNA

Renown Medical Center
05.2022 - 05.2024

CSR

Aerotek
01.2020 - 04.2020

Picker/Packer

Jet.com
10.2019 - 11.2019

Checker/stock clerk

Grocery Outlet
07.2019 - 10.2019

Fosdic Picker

Chartwell Staffing
05.2019 - 07.2019

Cahier/food clerk

Mac Donald's
11.2018 - 04.2019

CSR

Aerotek
09.2017 - 09.2018

Cashier

Food Maxx
03.2017 - 09.2017

CSR

Fusion Contact Centers
06.2015 - 02.2016

Prep Cook

Lakeside Manor
03.2015 - 06.2016

CSR

Fusion Contact Centers
01.2015 - 02.2015

Birth Certificate clerk

St Mary's Medical center
10.2013 - 09.2014

High School -

Castlemont High School

Medical Assistant Certificate -

Kaiser Permanente

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