Summary
Overview
Work History
Education
Skills
Certification
References
References
Timeline
Generic

Vicki Perrone

Bolton

Summary

Proficient in communication, interpersonal relations, and organizational management, with a proven track record of completing tasks efficiently. Demonstrates reliability and adaptability in diverse environments, contributing to enhanced business performance. Highly motivated professional committed to leveraging skills to drive company objectives and improve service value. Resourceful and results-oriented, focused on growth and operational efficiency.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Preschool Teacher

Jefferson Christian School
Jefferson
09.2023 - 05.2025
  • Created a positive learning environment that fostered growth and development.
  • Applied patience and understanding when dealing with challenging student behavior.
  • Implemented lesson plans and daily classroom schedules in accordance with the curriculum and programming.
  • Develop an indoor and outdoor learning environment that provides a variety of preschool-age appropriate experiences to foster child exploration and discovery.
  • Use a curriculum framework and curriculum tools that provide opportunities for each child to meet learning expectations, which prepare children for success in school.
  • Model appropriate and respectful behavior to the children and fellow staff.
  • Support children’s social and emotional development through positive child guidance approaches, and the development of positive relationships in the classroom.
  • Assess each child’s learning needs through screening, observation, ongoing assessment and the development of learning plans.

Virtual Content Support Specialist

Express Writers
03.2018 - 02.2019
  • Built strong customer relationships through friendly and professional customer service.
  • Collaborated with other departments to resolve escalated customer inquiries efficiently.
  • Prioritized issues through proper documentation and monitoring to facilitate timely resolution and escalation.
  • Serves as the liaison to our internal and external clients
  • Provide operational support and information about EW products and services, thereby building strong customer relationships that will lead to an increase client sale.

Customer Service Executive

UOB Bank
12.2013 - 04.2017
  • Built strong relationships with customers through active listening and effective communication.
  • Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
  • Utilized problem-solving skills to identify customer needs and provided tailored solutions.
  • Performs administrative duties such as data entry into the maintenance management system, handling bill issue and processing payments.
  • Handles queries via email and social media.
  • Provides assistance and handle over the phone queries regarding credit cards, banking accounts, mortgages and loans, insurance and CPF (Singapore's mandatory social security savings scheme).

Assistant Operations Manager

OCBC Bank
06.2012 - 11.2013
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Helped oversee the daily operations of the bank, and managing staff and back-end operation.

Senior Service Officer

UO Bank
07.2010 - 06.2012
  • Developed strong relationships with customers by providing excellent support services.
  • Developed innovative strategies for process improvement, streamlining operations and increasing efficiency.
  • Analyzed customer feedback to identify areas of improvement and implement changes accordingly.
  • Deliver personalized service on various banking products, accounts, and services.

Team Manager

Sykes Asia, Inc.
04.2008 - 06.2010
  • Provided necessary support and guidance to team members in order to meet organizational goals.
  • Maintained strong relationships with team members to ensure team success.
  • Coached, mentored, and trained staff to improve performance, increase productivity, and maximize efficiency.

Managed Portfolio Service

Ameriprise Financial
06.2004 - 04.2008
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.
  • Process paperwork (trades, money-movement, wire, direct deposit).
  • Mutual funds trades from client's accounts (Brokerage, Mutual Funds and Insurance).

Education

Bachelor of Science - Banking And Finance

St. Michael’s College
Iligan City, Philippines
03.2004

Skills

  • Communication
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Interpersonal skills
  • Effective listening
  • Problem solving
  • Customer service
  • Attention to detail
  • Strong communication skills
  • Administrative support
  • Financial management
  • Continuous learning attitude

Certification

  • FINRA licensed: Investment Company Products/Variable Life Contracts Representative Exam (Series 6), exp
  • FINRA licensed: Uniform Securities Agent State Law Examination (Series 63), exp

References

Available upon request.

References

References available upon request.

Timeline

Preschool Teacher

Jefferson Christian School
09.2023 - 05.2025

Virtual Content Support Specialist

Express Writers
03.2018 - 02.2019

Customer Service Executive

UOB Bank
12.2013 - 04.2017

Assistant Operations Manager

OCBC Bank
06.2012 - 11.2013

Senior Service Officer

UO Bank
07.2010 - 06.2012

Team Manager

Sykes Asia, Inc.
04.2008 - 06.2010

Managed Portfolio Service

Ameriprise Financial
06.2004 - 04.2008

Bachelor of Science - Banking And Finance

St. Michael’s College

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