Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Vicki Picone

Daytona Beach,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure full time position with Acuity Healthcare Partners as a Patient Care Coordinator that offers professional challenges utilizing interpersonal skills, and excellent time management skills. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with focus on deadlines.

Overview

16
16
years of professional experience

Work History

Billing Coordinator

EmCare
Daytona Beach, FL
03.2008 - 10.2016
  • Entered details into accounts and tracked payments.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Maintained detailed understanding of insurance plans and company requirements.
  • Completed appeals of denied claims on patient bills.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Ensures proper preparation and accountability of Emergency Department charts for Emergency Department physician billing.
  • Reconciles missing/suspended list with required lag time.
  • Review power notes/orders/procedures electronically.
  • Strong interpersonal & communication skills in
  • Interacting with internal & external clients.
  • Detail oriented, ability to work independently & handle issues that may arise.
  • Knowledge of medical terminology.
  • Ability to multi-task, strong computer skills in MS office & Windows application.
  • Email/Fax/Text physician's & P.A.'s on a daily basis for completion of charts.
  • Verified insurance and registration data.
  • Used data entry skills to accurately document and input statements.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Responded to customer concerns and questions on daily basis.
  • Monitored equipment to check for proper operation.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Filed and updated patient information and medical records.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
  • Adhered to established standards to safeguard patients' health information.

Front Desk Medical Receptionist

Atlantic Surgery Center
Daytona Beach, FL
01.2006 - 02.2009
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed clerical duties and tasks for clinic administration.
  • Checked patient insurance, demographic and health history to keep information current.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office productivity by handling high volume of callers per day.
  • Completed patient referrals to other medical specialists.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Collected co-pays/coinsurance
  • Maintained petty cash.

Emergency Room Registrar

Florida Hospital Memorial Medical Center
Daytona Beach, FL
04.2003 - 06.2007
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Answered central telephone system and directed calls accordingly.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collected co-pays
  • Insurance verification
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered and quickly redirected large volume of calls on central system.
  • Corresponded with clients through email, telephone or postal mail.

Education

High School Diploma -

Mount Vernon High School
Mount Vernon, NY
06.1971

Skills

  • Customer Contact
  • Billing and Invoicing
  • Verbal and Written Communication
  • Account Posting
  • Adding, Calculating and Billing Machines
  • Billing Data Verification
  • 10-Key Data Entry
  • Fax/Copy/Scan/Email
  • MS Word
  • AS400
  • Meditech

Additional Information

I have a Certificate in Medical Billing/Coding from Allied Medical which is located in Laguna Hills California

I am currently enrolled at Keiser University Daytona beach Florida taking on-line classes to obtain my AA Degree in Medical billing/Coding

Graduation target date is july 2022

Looking to work from home in Entry level position until I have my AA Degree

I can work any day/every day/any hour

Timeline

Billing Coordinator

EmCare
03.2008 - 10.2016

Front Desk Medical Receptionist

Atlantic Surgery Center
01.2006 - 02.2009

Emergency Room Registrar

Florida Hospital Memorial Medical Center
04.2003 - 06.2007

High School Diploma -

Mount Vernon High School

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Vicki Picone