VICKI RHODES
HOT SPRINGS,AR
Summary
Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering years of experience and excellent skills. Self-directed and knowledgeable in customer service practices, payment processing and medical billing. Collects and validates patient demographics, prepares medical charts and conducts insurance verification. Detail-oriented team player comfortable working independently. Committed to achieving company objectives and providing excellent assistance to patients.
Overview
24
24
years of professional experience
Work History
Contractor
Self-employeed
02.2020 - Current
- Insurance /Medicaid Billing for independent speech therapist
Billing
Arkansas Therapy Group
Hot Springs, United States
05.2012 - 04.2018
- Organize and maintain documents, and case files
- Schedule and make appointments
- Receive and place telephone calls
- Collect payments and co pays
- Make photocopies of correspondence, documents, and other printed matter
- Complete Intake forms, assist Insurance applications for clients
- Prepare and distribute invoices to bill clients or pay account expenses
- Experience with: Accounting software, Billing software, Database software, Microsoft Excel, Microsoft Outlook, Microsoft, Document scanners, Document shredders, Laptop computers, Personal computers, Photocopying equipment, Email software, Intuit QuickBooks, Microsoft Office
- Worked with multiple departments to check proper billing information.
- Streamlined billing processes for increased efficiency and productivity in the department.
- Handled cash transactions accurately, providing guests with prompt billing services.
- Increased patient satisfaction by promptly resolving billing disputes and payment issues.
- Streamlined billing processes to improve revenue collection and reduce outstanding balances.
- Managed inventory coordination, staff scheduling and billing oversight.
- Worked independently to investigate and resolve issues related to billing disputes and billing inquiries.
- Enhanced revenue by efficiently processing medical billing claims and ensuring accuracy.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by meticulously reviewing and verifying patient insurance information.
- Streamlined clinic operations by optimizing scheduling, documentation, and billing processes.
- Ensured accurate billing by verifying insurance information and processing payments accordingly.
- Verified insurance eligibility and accurately coded insurance to facilitate timely billing.
Billing
First Step
Hot Springs, United States
03.2001 - 02.2014
- Troubleshoot problems involving office equipment, such as computer hardware and software
- Make travel arrangements for office personnel
- Worked with multiple departments to check proper billing information.
- Streamlined billing processes for increased efficiency and productivity in the department.
- Increased patient satisfaction by promptly resolving billing disputes and payment issues.
- Worked independently to investigate and resolve issues related to billing disputes and billing inquiries.
- Verified insurance eligibility and accurately coded insurance to facilitate timely billing.
- Enhanced revenue by identifying and resolving billing discrepancies in patient accounts.
- Improved internal communication between departments through regular reporting of billing activities.
- Scanned exam-related paperwork and billing documents.
- Trained new hires on company-specific billing software and processes, ensuring a smooth transition into their roles as Billing Consultants.
- Monitor and direct the work of lower-level clerks
- Train other staff members to perform work activities, such as using computer applications
- Review files, records, and other documents to obtain information to respond to requests
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Answer telephones, direct calls, and take messages
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Compute, record, and proofread data and other information, such as records or reports
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
- Complete work schedules, manage calendars, and arrange appointments
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Inventory and order materials, supplies, and services
- Deliver messages and run errands
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
- Experience with: Intuit QuickBooks, Data entry software, Microsoft Office, Database software, Billing software, Filing system software, Microsoft Excel, Microsoft Windows, Microsoft Word, Records management software, Spreadsheet software, Word processing software, Photocopiers, Photocopying equipment, Scanners, Voice mail systems
Education
Associate of Arts - Medical Terminology
National Park College
Hot Springs National Park, AR08.2014
Skills
- Displays excellent time management with high attention to detail
- Works effectively as a team member
- Administrative Manager/Clerical with 15 experience in a medical office or therapy setting
- Computer literate: Microsoft Excel, Arkansas Medicaid, Availity, EQ Health Fusion, Raintree
- Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
- Maintain patient confidentiality in accordance with HIPAA regulations
- Medicaid Billing
- Commercial Insurance Billing
- Insurance/Medicaid Audits
- Prior Authorizations
- Patient Billing
Cellular
(501) 620-3397
References
Christy Day -Friend, Coworker 501 -276-9982
Keri Bordelon - Friend, Co-worker 501-760-8628
Tammy Blevins Friend, former Co worker 501-463-2040
Timeline
Contractor
Self-employeed
02.2020 - Current
Billing
Arkansas Therapy Group
05.2012 - 04.2018
Billing
First Step
03.2001 - 02.2014
Associate of Arts - Medical Terminology
National Park College