Summary
Overview
Work History
Education
Skills
Timeline
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Vicki Roby

Claremore,OK

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments.


Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.


Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

2024
2024
years of professional experience

Work History

Administrative Assistant

OK Conference SDA
08.2018 - 11.2023
  • Office Location - Claremore SDA Church, 20555 S 4170 Rd, Claremore, OK
  • Prepared, printed, and distributed weekly bulletin.
  • Managed office supplies and inventory to ensure efficient operations.
  • Supported scheduling and organizing meetings for team members and management.
  • Coordinated communication between departments to facilitate project collaboration.
  • Maintained accurate filing systems and electronic records for easy access.
  • Bible Studies Coordinator - quarterly audit and ordered inventory to ensure efficient supplies
  • Children's Story Coordinator - quarterly scheduling and acted as stand-in as needed.
  • Assisted the Pastor in weekly office meetings to plan the weekly schedule, assisted in Bible Study meetings, and served as coordinator of special events.
  • Assisted the Pastor as directed - events, special meetings, etc..

Sales Agent

Coca-Cola
04.2008 - 07.2011
  • Cultivated strong customer relationships to drive sales and enhance customer loyalty.
  • Developed product knowledge to effectively address customer inquiries and provide tailored solutions.
  • Executed strategic marketing campaigns to promote products and increase market visibility.

Customer Service Representative

Cingular Wireless, AT&T
03.2006 - 08.2008
  • Managed high-volume inbound calls while maintaining composure and professionalism.
  • Provided accurate product information and support to enhance customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.

OTR Box Truck Driver

Schneider Trucking
06.2004 - 2006
  • Operated box truck for long-distance transport, ensuring timely deliveries and adherence to schedules.
  • Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
  • Maintained accurate delivery logs, documenting mileage and fuel usage for efficient fleet management.
  • Collaborated with dispatch team to coordinate routes, minimizing delays and optimizing delivery efficiency.
  • Implemented safe loading and unloading procedures, reducing risk of damage to cargo and equipment.
  • Monitored vehicle performance and reported maintenance needs proactively, supporting operational reliability.
  • Utilized GPS devices and maps skillfully to navigate unfamiliar areas quickly while remaining compliant with local traffic laws.
  • Maintained a clean and organized truck interior and exterior, presenting a professional image while representing the company during pick-ups and deliveries.
  • Managed time effectively during long-haul trips, adhering to federal Hours of Service regulations without compromising deadlines or safety standards.
  • Increased on-time deliveries by planning and executing efficient routes, resulting in improved customer satisfaction.
  • Enhanced safety record with diligent pre-and post-trip inspections, promptly addressing any potential issues.

Customer Support Specialist

Avis Rental Car
07.1983 - 1997
  • Provided timely assistance to customers via phone, email, and chat support.
  • Resolved customer inquiries by utilizing product knowledge and troubleshooting techniques.
  • Maintained accurate records of customer interactions in CRM system to ensure data integrity.
  • Collaborated with team members to improve response time and enhance service quality.
  • Assisted in training new employees on company policies and customer service protocols.
  • Developed FAQs and training materials to streamline support processes for team efficiency.
  • Ensured compliance with company standards while delivering exceptional customer experiences.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Managed multiple communication channels simultaneously, including phone, email, and live chat support systems.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers.
  • Contributed toward exceeding monthly targets consistently through diligent work ethic and commitment to results-oriented support strategies.
  • Assisted in the development of training materials to improve overall team performance in handling customer inquiries.
  • Developed comprehensive knowledge of products and services to better assist customers.
  • Supported cross-functional collaboration efforts between departments for seamless problem-solving involving multiple areas of expertise.
  • Handled escalated calls with professionalism, ensuring satisfactory resolution for both the customer and the company.
  • Participated in regular performance evaluations, embracing constructive feedback to improve skills and enhance personal growth.
  • Organized documentation of client interactions for easy reference by colleagues or supervisors as needed.
  • Developed and maintained reference database for agent use.

Sales Administrative Assistant

Avis Rental Car
1999 - 2002
  • Coordinated sales team schedules and managed meeting agendas to enhance productivity.
  • Processed customer orders and maintained accurate records in CRM systems for efficient tracking.
  • Assisted in preparing sales reports, ensuring data accuracy and timely submission to management.
  • Developed and maintained strong relationships with clients, enhancing overall customer satisfaction.
  • Implemented filing system for sales documents, improving accessibility and organization of critical information.
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.

Reservation Agent

American Airlines
1997 - 2002
  • Assisted customers with booking reservations and addressing inquiries.
  • Utilized reservation systems to manage bookings and ensure accuracy.
  • Provided detailed information on services, rates, and policies to clients.
  • Resolved customer complaints effectively, enhancing satisfaction levels.
  • Maintained up-to-date knowledge of promotions and available inventory.

Education

Diploma - Higher Accounting -

Draughon's School of Business
Tulsa, OK
05-1977

High School Diploma -

Will Rogers High School
Tulsa, OK
05-1976

Skills

  • Dedication to service excellence
  • Precise data organization
  • Adept at technical problem-solving
  • Administrative support proficiency

Timeline

Administrative Assistant

OK Conference SDA
08.2018 - 11.2023

Sales Agent

Coca-Cola
04.2008 - 07.2011

Customer Service Representative

Cingular Wireless, AT&T
03.2006 - 08.2008

OTR Box Truck Driver

Schneider Trucking
06.2004 - 2006

Customer Support Specialist

Avis Rental Car
07.1983 - 1997

Sales Administrative Assistant

Avis Rental Car
1999 - 2002

Reservation Agent

American Airlines
1997 - 2002

Diploma - Higher Accounting -

Draughon's School of Business

High School Diploma -

Will Rogers High School

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Vicki Roby