Vicki Rodriguez
Waco
Summary
Dedicated healthcare administrative professional with 10+ years of experience supporting patient services, office coordination, and front-desk operations in clinical environments. Known for delivering exceptional customer service, managing high-volume scheduling, and ensuring a smooth and positive patient experience from check-in to follow-up. Skilled in collaborating with medical staff, verifying insurance, and maintaining efficient clinic flow. In addition to healthcare administration, I bring strong digital marketing expertise as a social media marketing specialist and content creator with over 80,000 followers. I have partnered with numerous businesses to execute impactful brand collaborations, develop engaging content, and increase online visibility. Proficient in SEO, content strategy, and social media analytics to optimize reach, engagement, and conversion across digital platforms.
Overview
15
15
years of professional experience
Work History
Endoscopy Coordinator
Baylor Scott & White
03.2019 - Current
- As an Endo Coordinator my duties are to schedule the doctors’ procedures. Make sure the schedule was coordinated correctly. Worked on time approvals, tardies and kept up with nurse’s folders, new hire paperwork. I assisted the Nursing Manager and helped her with tracers and excel documents. I placed work orders for the nurses. Ordered supplies and kept the office area organized with documents that were needed. When nurses need my help with documents I would assist them. There were many times I would work from home and would complete and fulfill my job the same way. I would work closely with the Pas nurses and Waco Gastro facility to make sure the schedule was correct. I organized schedules with anesthesia and radiology to make sure everyone would be available for the scheduled procedures. I called patients to verify their arrival times. I kept up with numbers of daily cases for the month on excel. I would speak to patients and confirm their procedure times. Gathered all the history patient documents for their procedure the day before. I would go over with the patients procedure information.
Nurse Staffing Coordinator
Ascension Providence
11.2016 - 03.2019
- As a nurse scheduler, my duties were to schedule nurses on available shifts needed for patient care. I would make sure that we were completely staffed. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Drafted reports and correspondence from dictation and handwritten notes. Approve and deny off days’ requests. Work on approval of times and correcting errors needed for payroll. I would get new hires their documents and paperwork needed to start orientation. I would report to weekly meetings to let the DON know what our progress was as a facility. I would have to work closely with the Director of Nursing about staffing and interviews and plans on how to make the facility a better place.
Front Desk Receptionist
Family Health Center
07.2010 - 08.2017
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes, and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports, and scanned documents. Managed daily office operations and maintenance of equipment.
Education
High School Diploma -
University High School
Waco, Texas05.2005
Associate of Applied Science - Business in Marketing
Temple College
Temple, Texas05.2025
BBA - Business Administration
Texas Tech
Lubbock, Texas05-2027
Skills
- Customer skills
- Excel, Word
- Administration skills
- Marketing
- Sales
- Patient care
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Electronic medical records
- Procedure coordination
- Patient services management
- Patient confidentiality
- Administrative assistance
- Managing patient cases
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving
- Teamwork
- Computerized charting
- Excellent communication
- Organizational skills
- Team collaboration
- Team building
Languages
English
Spanish
Timeline
Endoscopy Coordinator
Baylor Scott & White
03.2019 - Current
Nurse Staffing Coordinator
Ascension Providence
11.2016 - 03.2019
Front Desk Receptionist
Family Health Center
07.2010 - 08.2017
Associate of Applied Science - Business in Marketing
Temple College
High School Diploma -
University High School
BBA - Business Administration
Texas Tech
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