Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vicki Roman

San Antonio,TX

Summary

Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Overview

6
6
years of professional experience

Work History

Store Leader

7-Eleven
01.2023 - Current
  • Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
  • Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
  • Achieved sales targets consistently by motivating team members and creating a positive work environment.
  • Streamlined inventory management with accurate record-keeping and timely ordering of products.
  • Developed strong customer relationships by delivering exceptional service and personalized attention.
  • Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
  • Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Conducted inventory analysis to determine optimal stock levels.
  • Increased overall store productivity with effective scheduling, task delegation, and resource allocation.

Store Manager

CVS
01.2018 - 01.2022
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Certification - Commercial Art

York Vocational Technical High School
York, PA

High School Diploma -

York Vocational Technical High School
York, PA

Skills

  • Promotions Planning
  • Goal setting
  • Decision making
  • Effective communication
  • Store operations
  • Customer service
  • Vendor relations
  • Budget management
  • Problem solving
  • Adaptability
  • Visual merchandising
  • Staff training
  • Cash handling
  • Delegation skills
  • Documentation and Reporting
  • Team Building and Leadership
  • Recruiting and Hiring
  • Multitasking and Organization
  • Work Planning and Prioritization
  • Retail Merchandising
  • Reliable and Responsible

References

References available upon request.

Timeline

Store Leader

7-Eleven
01.2023 - Current

Store Manager

CVS
01.2018 - 01.2022

Certification - Commercial Art

York Vocational Technical High School

High School Diploma -

York Vocational Technical High School

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Vicki Roman