Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vicki Saffel

Sioux Falls ,SD

Summary

Dynamic professional with extensive experience at Teleperformance, specializing in customer service and conflict resolution. Demonstrated success in enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in documentation accuracy and route management, ensuring timely deliveries with a clean driving record. Focused on building positive client relationships and achieving operational excellence.

Overview

13
13
years of professional experience

Work History

Contracted Delivery Driver

Amazon Flex/Spark Driver
08.2018 - Current
  • Obtain delivery and pick-up information for customers through the phone application and deliver products.
  • Recording mileage and fuel receipts into monthly business ledgers, customer complaints, customer communications, and mapping coordinates.

Customer Service Representative

Contracted Remote and Onsite Call Center Experienc
Sioux Falls , SD
10.2012 - Current
  • Teleperformance, January 2025 – Present.
  • Tidal Basin, October 2024 – November 2024.
  • MCI/Mass Markets August 2024 – September 2024
  • Handled inbound customer inquiries across various channels effectively.
  • Resolved customer complaints through active listening and problem-solving techniques.
  • Documented customer interactions in the call center management system accurately.
  • Educated customers about product features and troubleshooting methods clearly.
  • Maintained up-to-date knowledge of company policies and procedures consistently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Direct Support Professional (Medication Aide)

Resources for Human Development
08.2018 - 10.2022
  • Accurately passed medications to six individuals within my responsibility and gave valid treatments according to physician's orders along with facility policy, gave precise shift reports on the status of client's day.
  • Created and developed a planned program to exercise the mind and body for the 6 clients I was responsible for wellbeing. Provided activities that met the participants' goals for social, physical, spiritual, and nutritional needs. Facilitated person-centered activities to complement the uniqueness of each participant to promote and enhance their quality of life. Motivated participants have access to the community, volunteer opportunities, work experience, and other necessary support services.
  • While possessing knowledge of the aging process and disease associated with senior and intellectually disabled populations while being able to perform the duties of the position with limited supervision. Performed strong documentation through progress notes, data sheets, and other forms used by directors of operations to provide evidence of program support.

Education

Associate of Science - Medical Assisting

Colorado Technical University
Sioux Falls, SD
06-2011

High School Diploma -

Scotland High School
Scotland
01.1992

Skills

  • Customer service/patient relations
  • Navigation skills
  • Inbound and outbound communication
  • Unlicensed Medication Aide
  • Vast medical knowledge
  • Problem solving
  • Time management
  • Communication skills
  • Documentation accuracy
  • Safety compliance
  • Active listening
  • Conflict resolution
  • Administrative support
  • Order picking and processing
  • Route logs
  • DOT compliance
  • Clean MVR
  • Order verification
  • Local delivery
  • GPS operation
  • Documentation and reporting
  • Safe driving record
  • Load management
  • Punctual and reliable
  • Customer interaction

References

References available upon request.

Timeline

Contracted Delivery Driver

Amazon Flex/Spark Driver
08.2018 - Current

Direct Support Professional (Medication Aide)

Resources for Human Development
08.2018 - 10.2022

Customer Service Representative

Contracted Remote and Onsite Call Center Experienc
10.2012 - Current

Associate of Science - Medical Assisting

Colorado Technical University

High School Diploma -

Scotland High School

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