Camtasia
Vicki Schultz
Clinical Nurse Director
Urbandale,IA
Summary
Experienced Clinical Director skilled in leading teams, managing complex projects, budgets, and regulatory oversight to achieve strategic objectives. Specializes in home health and hospice regulations, accreditation, and clinical leadership for diverse patient populations. Demonstrates expertise in developing efficient processes, providing training, ensuring high standards, and aligning efforts with organizational goals. Recognized for collaborative approach and commitment to excellence. Works closely with leaders and healthcare staff to enhance patient care and outcomes through initiatives such as remote monitoring, wound and ostomy care, and other assigned projects. Focuses on building strong teams while serving as a positive role model. Offers exemplary communication and organizational skills. Proficient in managing health regulations, leading patient care strategies, conducting data analysis, and motivating talented staff members.
Overview
27
27
years of professional experience
2
2
Certification
Work History
Director of Clinical Operations
UnityPoint at Home
12.2016 - 12.2024
- Provide visionary leadership for the wound and ostomy nursing department, virtual remote patient monitoring strategy for patient populations, and ICD-10 Coding strategy.
- Implement new projects to expand scope of engagement, strategic initiatives and serve as subject matter expertise for remote patient monitoring, wound and ostomy management, and regulatory requirements.
- Achieve department and organization metrics with the implementation of project plans, use of data analytics, and process improvement based upon data.
- Plan and manage adherence to project budget and contracts and assisted in identification and development of scope change documents.
- Developed and maintained relationships with customers and suppliers through account development.
- Provide comprehensive expertise for home health and hospice regulatory and accreditation requirements for clinical effectiveness teams, education systems, chronic health management systems, and infection prevention teams.
- Perform risk assessments, quality assurance reviews, and investigate patient incidents, provide coaching, and implement improvement plans.
- Coach, mentor, and train newly hired employees and students so that each understood job responsibilities and requirements of positions.
- Serve as employee and student mentor to foster professional development, competency attainment, and expand their talents.
- Interact effectively with patients, physicians and clinical staff by using active listening and interpersonal skills.
- Perform risk management assignments, compliance audits and collaborate with improvement plans for operations leaders.
- Maintain expertise related to home health and hospice regulatory and accreditation requirements, clinical effectiveness and population management.
- Establish and maintain contacts at various management levels regarding clinical operations department and specific projects.
- Develop and update policies and procedures, maintaining compliance with guidelines relating to HIPAA,accreditation, and regulatory requirements.
Virtual Care Director
UnityPoint at Home
11.2014 - 12.2016
- Set and updated staff schedules, delegated assignments and monitored performance.
- Managed and implemented annual department goals and organization strategic goals.
- Provided budget planning, managed operational responsibilities related to financial management, outcome and metric management.
- Maintained expertise, researched and provided subject matter expertise for the health system in regards to telehealth strategies and technologies to enhance patient access to care.
- Facilitated employee engagement activities for assigned department.
- Supervised and coached team members on proper procedures and care standards.
- Accountable to manage department budgets.
- Served as a resource for core service areas related to wound and ostomy nursing processes.
- Maintained subject matter expertise for home care and hospice services related to wound and ostomy services.
- Used data and analytics to provide quality assurance and overview of wound and ostomy outcomes for assigned core service areas.
- Provided professional mentoring and leadership experiences for students and other leaders.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Telehealth Manager
UnityPoint at Home
11.2013 - 11.2014
- Managed daily remote monitoring operations, oversee business plan, implement strategic annual plans in order to align with the timely access to care and enhance patient care coordination.
- Provided leadership for telehealth equipment technicians, nurses and triage staff.
- Participated system strategic initiative related to remote monitoring program for chronic health populations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
Education Coordinator
UnityPoint at Home
04.2007 - 11.2014
- Managed and implemented of organization and operation annual and strategic goals with action plans.
- Monitored expenditures to remain within budgets and improve forecasting accuracy.
- Directed and expertly planned, coordinated, and organized education department activities
- Implemented Integrated Care Management curriculum and Crucial Conversations for all home health, clinic and hospital staff.
- Lead the Intellicenter program for patient access to care through technology and triage services.
- Initiated program development for competency based orientation program.
- Cooperated with other education and health related organizations such as the Iowa Education representative for the Alliance in Home Care Education committee, Iowa Health System Learning Educator Network, and Net Learning Administrator.
- Participated in the publishing the revised Visiting Nurses Association procedure manual.
- Developed curriculum, continuing education, and training sessions for home health care clinical staff.
- Conducted innovative training for web-based technology solutions for education such as pod-casts, instructional design and use of blended learning technologies to meet the diverse learning needs of staff.
- Coordinated departmental teams to successfully integrate new educational programs.
- Spearheaded outreach activities to expand educational opportunities and promote programs and services.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Maintained database systems to track and analyze operational data.
- Selected to coordinated education, orientation, competency and clinical preceptor for approximately 1,200 staff.
Iowa Direct Care Worker Curriculum Development Task Force
Iowa Department of Public Health / University of Iowa College
03.2008 - 02.2009
- Participated in curriculum development for the Iowa Workforce Development Direct Care Worker Curriculum.
- Produced learning objectives, outcome and created content for two of the three modules used today to train Iowa Direct Care Workers.
- Developed education content and standardized test content development to assess learner's knowledge and competency.
- Utilized adult learning principles, digital media and learning theories gained through obtaining my education credential.
Telehealth Clinical Coordinator and Team Leader
UnityPoint at Home
03.2005 - 04.2007
- Managed telehealth nurses, equipment, technical issues and financial overview of the program
- Participated and collaborated in health literacy and heart failure improvement projects.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with patients, staff, physicians and community organizations to promote high quality patient care.
- Supervised and managed daily activities of clinical team consisting of approximately 15 clinical staff, and support staff.
- Implemented new policies and educated staff on changes.
- Implemented chronic disease management evidence-based guidelines
- Lead performance improvement team reduction of hospitalization, improvement in oral medication management, and reduction of pain for patient care activities.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Maintained database systems to track and analyze operational data.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Mentored new clinical staff members for proper onboarding and orientation processes.
Quality Assurance Partner
UnityPoint at Home
06.2002 - 03.2005
- Specialized in documentation, compliance, and outcome oversight and reimbursement regulations
- Educated staff on quality assurance and quality improvement initiatives, OASIS, Medicare/Medicaid Conditions of Participation rules.
- Prepared legal and appeal record release requests and delivered oversight of internal quality processes, procedures and policies.
- Performed day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Monitored partner performance and provided feedback on areas of improvement.
Admission Nurse Specialist
UnityPoint at Home
05.2000 - 06.2002
- Excelled with performance of completion accurate documentation, assessments, developed plans of care for home health care clients.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Built rapport with patients and family members to deliver exceptional care.
- Performed patient assessments and adjusted care plans accordingly.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Maintained expertise and knowledge of regulatory policy, organization policy and accreditation policies to deliver high quality and complaint care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Triage Night Nurse
UnityPoint at Home
05.1999 - 05.2000
- Excelled with performance of completion accurate documentation, assessments, developed plans of care for home health care clients.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Built rapport with patients and family members to deliver exceptional care.
- Performed patient assessments and adjusted care plans accordingly.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Case Manager
UnityPoint at Home
05.1999 - 05.2000
- Provided direct nursing services for geriatric community health populations.
- Performed comprehensive assessments, developed patient centered care plans and coordinated care in community.
- Conducted screening, diagnostic treatment, rehabilitative and supportive services for a caseload of 25-30 cases
- Provided behavioral/emotional support and supervision for those with geriatric chronic health conditions, such as dementia.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Direct supervision of home health care aides and care plan management.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provided leadership, guidance and support to staff members.
- Adhered to organization, regulatory, federal and state policies to provide high quality care.
Pediatric Home Care Case Manager
Auxi Home Health
05.1998 - 05.2000
- Provided direct nursing services for pediatric populations residing in the community setting.
- Utilized universal precautions and infection control principles in all aspects of care.
- Documented vital statistics and coordinated with health care providers.
- Administered medications in accordance with doctor's instructions.
- Developed and implemented care plans for clients.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Utilized strong assessment skills and applied critical thinking to pediatric case load.
- Excelled with the clinical management of home ventilators, tracheostomy care, feeding tube care and pediatric care plan development for assigned case load.
Education
Master of Science - Nursing Education
University of Phoenix
Phoenix, AZ12.2007
Bachelor of Science - Nursing
GrandView College
Des Moines, IA05.1998
Associate of Arts - Liberal Arts And General Studies
Des Moines Area Community College
Ankeny, IA05.1994
Skills
- Healthcare administration
- Clinical and operation leadership
- Clinical quality improvement and quality assurance
- Clinical standards development
- Employee engagement and performance Management
- Develop training programs and curriculum development
- Interpersonal communication and collaborative skills
- Patient and clinical health education
- Process improvement
- Compliance with regulatory guidelines
- Infection prevention and control
- Case management and direct care
Certification
- Iowa Board Of Nursing Licensure, #100420, 09/15/1998
- Basic Life Support CPR,10/18/2024
- Integrated Chronic Care Disease Management Trainer 6/2006
Training
- UnityPoint Health Ambulatory Leadership Conference, Des Moines, Iowa, 10/01/18
- UnityPoint Health Visionary Leadership Course, Urbandale, Iowa, 06/01/18
- UnityPoint Health Leadership Conference, Des Moines, Iowa, 05/01/18
- UnityPoint Health Leadership Essentials, Des Moines, Iowa, 10/01/17
- Basic Life Support CPR, Des Moines, Iowa, 07/01/17
- UnityPoint Health Leadership Conference, Des Moines, Iowa, 05/01/17
- Franklin Covey Leadership Conference, Des Moines, Iowa, 02/01/17
- Women in Leadership Conference, Des Moines, Iowa, 10/01/16
- UnityPoint Health Leadership Conference, Des Moines, Iowa, 05/01/16
- UnityPoint Health Adaptive Design, Des Moines, Iowa, 04/01/16
- HIMMS Telemedicine Conference, Grinnell, Iowa, 01/01/15
- American Telemedicine Association Conference, Baltimore, Maryland, 05/01/14
- Integrated Chronic Care Disease Management Trainer, Little Rock, Arkansas, 06/01/13
- Direct Care Worker Curriculum Development Task force, Iowa City, IA, 04/01/13
Accomplishments
- Collaborated with clinical teams of 11 markets to implement remote patient monitoring technology for home health and Hospital to Home services.
- Implemented Chronic Care Disease Management Curriculum.
- Developed Home Health Case Management Orientation platform.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Company CultureHealthcare benefitsCareer advancementPersonal development programs401k matchWork-life balanceFlexible work hoursSoftware
Office Product Expertise
Digital Printing
Languages
English
Interests
Outdoor Activities
Sports
Travel
Timeline
Director of Clinical Operations
UnityPoint at Home
12.2016 - 12.2024
Virtual Care Director
UnityPoint at Home
11.2014 - 12.2016
Telehealth Manager
UnityPoint at Home
11.2013 - 11.2014
Iowa Direct Care Worker Curriculum Development Task Force
Iowa Department of Public Health / University of Iowa College
03.2008 - 02.2009
Education Coordinator
UnityPoint at Home
04.2007 - 11.2014
Telehealth Clinical Coordinator and Team Leader
UnityPoint at Home
03.2005 - 04.2007
Quality Assurance Partner
UnityPoint at Home
06.2002 - 03.2005
Admission Nurse Specialist
UnityPoint at Home
05.2000 - 06.2002
Triage Night Nurse
UnityPoint at Home
05.1999 - 05.2000
Case Manager
UnityPoint at Home
05.1999 - 05.2000
Pediatric Home Care Case Manager
Auxi Home Health
05.1998 - 05.2000
- Iowa Board Of Nursing Licensure, #100420, 09/15/1998
- Basic Life Support CPR,10/18/2024
- Integrated Chronic Care Disease Management Trainer 6/2006
Master of Science - Nursing Education
University of Phoenix
Bachelor of Science - Nursing
GrandView College
Associate of Arts - Liberal Arts And General Studies
Des Moines Area Community College
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