Vicki shreve
medical resecptionist
Mill Creek,WV
Summary
Dynamic Lead Receptionist with a proven track record at Davis Medical Center, excelling in client relations and effective communication. Enhanced customer satisfaction through streamlined operations and proactive problem-solving, significantly reducing wait times. Skilled in managing high call volumes while maintaining confidentiality and fostering strong client partnerships.
Professional receptionist with strong organizational skills and proven ability to manage front desk operations efficiently. Adept at multitasking, maintaining schedules, and providing exceptional customer service. Collaborative team player who adapts quickly to changing needs, ensuring smooth workflow and positive interactions. Strong communication skills, attention to detail, and customer-focused approach make for reliability in dynamic environment.
Overview
35
35
years of professional experience
Work History
Lead Receptionist
Davis Medical Center
09.2019 - 05.2025
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Reduced errors significantly by meticulously reviewing data entries before submission.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Kept reception area clean and neat to give visitors positive first impression.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Improved overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to the overall office culture by participating in team-building activities and promoting a positive work environment.
- Streamlined check-in processes for clients, resulting in reduced wait times and improved overall experience.
- Processed incoming mail and packages efficiently, ensuring prompt distribution to appropriate recipients within the organization.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
- Acted as first point of contact and set appointments for prospective clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Lead Receptionist
Dr.Domingo Chua
06.1990 - 07.2019
- Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
- Implemented an updated filing system that allowed for easy document retrieval while adhering to confidentiality requirements.
- Assisted in planning company events by securing venues, arranging catering services, and coordinating logistics with external vendors.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Assisted with onboarding new clients and securing paperwork completion.
- Corresponded with clients through email, telephone, or postal mail.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected co payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Compiled information from files and research to satisfy information requests.
- Organized, maintained and updated information in computer databases.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to the overall office culture by participating in team-building activities and promoting a positive work environment.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
- Acted as first point of contact and set appointments for prospective clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
GED -
Coalton
Coalton, WVSkills
- Client relations emphasis
- Safety compliance
- Building strong client partnerships
- Effective client communication
Accomplishments
- Saved company money by collecting copayments at visits.
- Show respect to all people who I would register
- Give 100 percent to keep patients satisfied also the providers
- I am a people person & smile while welcoming patients so they will feel comfortable
Languages
English
Full Professional
Timeline
Lead Receptionist
Davis Medical Center
09.2019 - 05.2025
Lead Receptionist
Dr.Domingo Chua
06.1990 - 07.2019
GED -
Coalton
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