Vicki VanDevender

• Processed financial transactions with precision, ensuring compliance with regulations and internal policies.
• Reduced errors in financial data entry by implementing strict quality control measures and training initiatives.
• Prepared insightful reports for senior leadership that highlighted key financial performance indicators over time.
• Reconciled and recorded receipts, incoming/outgoing cash, and other fiscal transactions.
• Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts.
• Properly processed deposits, withdrawals and payments for average of 15 customers daily.
• Maintained precise records of all financial transactions, allowing for easy reference and analysis when needed.

• Processed customer transactions efficiently, ensuring compliance with state regulations.
• Assisted customers with inquiries regarding licensing and identification requirements.
• Maintained accurate records in the DMV database system for compliance and audit purposes.
• Collaborated with team members to resolve customer issues effectively and promptly.
• Implemented best practices for data entry, ensuring high levels of accuracy and consistency.
• Developed strong customer relationships through attentive listening and prompt resolution of concerns.
• Kept work areas clean and neat to promote efficient operations.
• Organized and maintained supplies to support daily operations.
• Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
• Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

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• Managed daily office operations, ensuring efficient workflow and timely completion of administrative tasks.
• Coordinated communication between departments to facilitate project updates and information sharing.
• Developed and maintained filing systems to organize sensitive documents and improve retrieval efficiency.
• Oversaw inventory management, ensuring adequate supplies for office needs while minimizing waste.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Supported executive staff with well-prepared reports, presentations, and meeting materials.
• Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
• Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
• Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
• Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
• Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
• Supported staff on special assignments and ad hoc projects.

• Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
• Balanced cash drawer daily, ensuring discrepancies were resolved promptly and accurately.
• Monitored compliance with banking regulations, ensuring adherence to security protocols at all times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
• Monitored and reported suspicious activity in line with bank security policies.
• Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
• Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
• Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
• Ensured compliance with banking regulations by accurately completing all required reports and paperwork.

• Provided guidance and support to prospective students throughout the enrollment journey.
• Collaborated with faculty to align course offerings with community needs and trends.
• Updated, entered, and reviewed customer data.
• Communicated effectively via telephone, email, and in person with prospective customers.
• Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
• Understood and thoroughly explained services provided to customers and potential customers.
• Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
• Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
• Served as a liaison between students, academic advisors, and financial aid offices for seamless communication during the enrollment process.
• Provided ongoing support to enrolled students, fostering strong relationships and high satisfaction levels.
• Participated in professional development opportunities, continuously refining skills and staying current on emerging trends within higher education administration spaces.
• Improved data accuracy, meticulously maintaining and updating applicant records.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Identified and resolved discrepancies and errors in customer accounts.

• Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
• Managed cash drawer, balancing funds daily to maintain operational integrity.
• Implemented process improvements that reduced transaction times while maintaining service quality.
• Assisted clients with account inquiries, resolving issues promptly to enhance customer satisfaction.
• Developed strong relationships with customers, identifying needs and recommending appropriate banking solutions.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
• Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
• Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
• Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
• Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
• Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
• Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
• Ensured compliance with banking regulations by accurately completing all required reports and paperwork.