VICKI VASILOPOULOS
New York,NY
Summary
Passionate about creating luxury client experiences with personalized attention and warm hospitality. Emotionally intelligent and empathetic listener with excellent verbal and written communication skills. Highly adept at nurturing client relationships and building rapport through engaging conversation. Goal-oriented brand ambassador able to effectively convey product features and benefits to clients. Resourceful collaborator accomplished at multi-tasking in fluid environments with poise and precision. Possessing a genuine interest in creating memorable customer experiences.
Overview
16
16
years of professional experience
Work History
Founder
THE ELYSIANS
11.2019 - 06.2024
- Curated a collection of handmade clothing and accessories produced in Greece by rising Greek designers
- Managed and promoted this purpose-driven Shopify store and coordinated over 15 retail pop-up events
- Engaged with customers to discern their needs and educate them on unique handcrafted products, enhancing brand loyalty and sell-through
- Maintained customer database, generated quarterly sales reports, oversaw inventory and e-commerce orders.
Freelance Copywriter and Virtual Assistant
ORESTES CREATIVE SERVICES
07.2023 - Current
- Providing web content, video scripts, and digital marketing services to purpose-driven entrepreneurs and creative professionals in the fashion, retail, and personal development arenas.
Holiday Salesperson
HAPTIC LAB
11.2023 - 12.2023
- Engaged with 75+ customers daily at the Grand Central Holiday Fair and facilitated special orders
- Responded to customer inquiries about the collection of handmade quilts, baby gifts and home accessories
- Updated design team in Brooklyn regarding booth inventory to be restocked and replaced
- Maintained display standards and kept booth looking tidy and inviting
- Processed both cash orders and credit card orders in a timely and accurate fashion using Shopify POS
- Handled daily opening and close-out of booth and kept lockbox secure.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased average transaction value by upselling complementary products or services based on customer needs.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Seasonal Sales Support
TIFFANY & CO.
11.2022 - 12.2022
- Performed one-on-one selling ceremonies and processed returns and exchanges for 30+ clients at the flagship during the high-volume holiday period
- Assisted with gift-wrapping and facilitated special orders, client service requests, steam cleaning, and engraving
- Maintained visual standards by monitoring the sales floor and merchandise displays
- Performed closing functions and supported client advisors with daily break-down of high jewelry display cases
- Engaged with customers to effectively build rapport and lasting relationships.
Brand Ambassador
TIFFANY & CO.
11.2021 - 11.2022
- Warmly welcomed, assisted and directed clients throughout the flagship while sharing Tiffany’s legendary heritage and newsworthy product introductions
- Ranked among the top 3 Ambassadors for facilitating over $100K in sales during a summer campaign
- Created memorable, celebratory client experiences with elevated hospitality during special events and VIP appointments that positively impacted both sales and service
- Utilized storytelling to engage with clients and discern their needs prior to partnering them with the appropriate client advisor to achieve sales targets.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Greeted customers warmly and pleasantly answered inquiries.
- Assisted customers with product selection based on individual needs and preferences.
- Communicated product value, quality, and style to educate and entice potential customers.
Guest Experience Leader
BLOOMINGDALE’S
11.2021 - 08.2022
- Elevated customer experience in the flagship’s Home department by anticipating customer needs and successfully resolving 95% of customer issues with an empathetic approach
- Proactively adjusted resources to maximize sales targets, and coordinated daily online order fulfillment
- Coached 30 sales associates on best practices to ensure outstanding customer experience, strengthen store reputation and cement loyalty
- Liaised with internal departments and external vendors to address customer phone inquiries and returns
- Used POS system to process sales, returns, and gift cards, and performed department closing functions.
Founder
ORESTES FILMS
11.2008 - 10.2021
- Produced and directed the documentary MEN OF THE CLOTH, an inspiring portrait of three Italian master tailors navigating the twilight of their career
- Spearheaded creative conception, financing, and post-production for this independent documentary
- Hired crew and oversaw field production, travel arrangements and logistics for filming in seven locations
- Researched and conducted on-location interviews with film subjects
- Organized and promoted screenings and roundtables for 100 to 300 guests at venues in 10 major cities.
Education
Bachelor of Arts in Journalism -
New York University
Fashion Merchandising Certificate -
Paris Fashion Institute
FranceFashion History, Fashion Merchandising, and Fabrication -
FIT
Skills
- SALES: POS systems
- Shopify
- Customer Service
- Consultative Selling
- Money Handling
- Merchandising
- Display Maintenance
- Closing Functions
- Conflict Resolution
- Critical Thinking
- Negotiation
- PROJECT MANAGEMENT: Slack
- Trello
- Teams
- Asana
- Calendly
- HubSpot CRM
- COMMUNICATION & CREATIVE: Content Writing
- Editing and Proofreading
- Research and Reporting Interviewing
- Social Media
- Fashion Styling
- Copywriting
- Video Production
- SEO/Keyword Research
- ADMIN: Outlook
- Excel
- PowerPoint
- Mac OS
- QuickBooks
- Canva
- WordPress
- Google Workspace
- Mailchimp
- Dropbox
- Zoom
- LastPass
- Photoshop
- LANGUAGES: Fluent in Greek
- Familiarity with French and Italian
- Customer Relations
- Interpersonal Communication
- Supervision and leadership
- Teamwork and Collaboration
Timeline
Holiday Salesperson
HAPTIC LAB
11.2023 - 12.2023
Freelance Copywriter and Virtual Assistant
ORESTES CREATIVE SERVICES
07.2023 - Current
Seasonal Sales Support
TIFFANY & CO.
11.2022 - 12.2022
Brand Ambassador
TIFFANY & CO.
11.2021 - 11.2022
Guest Experience Leader
BLOOMINGDALE’S
11.2021 - 08.2022
Founder
THE ELYSIANS
11.2019 - 06.2024
Founder
ORESTES FILMS
11.2008 - 10.2021
Bachelor of Arts in Journalism -
New York University
Fashion Merchandising Certificate -
Paris Fashion Institute
Fashion History, Fashion Merchandising, and Fabrication -
FIT
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