VICKI VENEGAS
CHICAGO,IL
Summary
Proven customer service expert from Burlington, adept in fostering high customer satisfaction and team morale. Skillfully managed escalated issues, enhancing loyalty through exceptional problem-solving and communication. Demonstrates reliability and cash management proficiency, ensuring seamless transactions. Achieved notable improvements in service quality, leveraging both patience and cash handling expertise.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
Western Avenue Nissan
01.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Customer Service Supervisor
Burlington
09.2013 - 06.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
HOME CARE GIVER
Help at Home Senior Care
03.2008 - 09.2013
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Developed personalized care plans to address individual patient needs and preferences.
- Upheld strict confidentiality standards while handling sensitive personal information regarding patients'' health conditions.
Education
GED -
RICHARD J DALEY COLLEGE
7500 S PULASKISkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Cash management
- Customer focus
- Cash handling expertise
- Payment collection
- Merchandise restocking
- Multitasking and organization
Timeline
Customer Service Cashier
Western Avenue Nissan
01.2022 - Current
Customer Service Supervisor
Burlington
09.2013 - 06.2022
HOME CARE GIVER
Help at Home Senior Care
03.2008 - 09.2013
GED -
RICHARD J DALEY COLLEGE
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