Vicki Villar
Summary
A collaborative leader dedicated to fostering an engaged and empowering work culture through partnership with coworkers. Skilled problem-solver committed to optimizing operations reducing costs, and enhancing organizational efficiency. Demonstrates independent decision-making and sound judgment to drive positive outcomes for company success. Proactively cultivates and sustains relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Co-owner/Franchisee
Blue Moon Estate Sales of Western Long Island
01.2023 - Current
- Established and managed social media marketing strategies, enhancing brand visibility.
- Implemented targeted marketing campaigns, boosting attendance and sales.
- Led payroll management and hiring, ensuring qualified team for successful events.
- Developed efficient hiring strategies, fostering skilled workforce.
- Emphasized timely execution of estate sales, highlighting punctuality and professionalism.
- Coordinated all aspects of estate sales, demonstrating expertise in logistics, pricing, and customer interactions.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by consistently delivering high-quality services.
Operations Coordinator
Montefiore, Nurse-Family Partnership
11.2019 - 02.2023
- Reviewed monthly/bi-monthly enrollment and disenrollment request batches
- Updated all internal systems and tracking logs accordingly and notified clinical staff of any associated issues. - Tracked, monitored, and collected data related to patient billing with use of MCS, ePACES, and EPIC. - Prepared and provided billing information, including investigation and verification of insurance
- Enhanced customer satisfaction by resolving issues in timely manner and providing exceptional support.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Responded to Patient Accounts inquiries regarding client billing information in Mainframe and other documentation in client's chart/record. - Audited client charts to ensure all appropriate documentation is retained and has been recorded in NFP National Service Office database
- Followed up with appropriate staff to obtain any missing information. - Developed weekly reports detailing referrals received, clients enrolled, referrals pending, and referrals not taken under care, for distribution to program management and clinical teams. - Managed program office supplies, required forms, promotional items, and business card ordering through PeopleSoft Financials. - Coordinated quarterly meetings with Community Advisory Board members and coordinated annual graduation for program clients. - Used SAP, Hi Touch, and Procurement Suite to track orders.
Front Office Laboratory Assistant
New York Presbyterian Hospital- Weill Cornell
11.2018 - 11.2019
- Managed high-volume of incoming calls from multi-line phone system while assisting in-person inquiries from patients and colleagues. - Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. - Received incoming packages and mail, dispersed parcels and correspondence and shipped high volume of outgoing items daily. - Triage incoming outside consults, assure all paperwork are in order to facilitate them to appropriate departments
- Accession consults when needed
- Returned consults promptly after its resulted out to submitting institution. - Gathered all required documents from multitude of requests from different outside reference labs or patients requests to send out specimen for special testing or for second opinion
- Handled these requests punctiliously and diligently
- And followed HIPAA rules and regulations. - Maintained constant communication with physicians or residents to implement speedy and successful turnaround time. - Calmed upset patients while gaining their trust and helped them or guided them through appropriate destination. - Managed multiple excel logs for reporting purposes and to guarantee reference labs are providing testing results. - Rotated tasks every two weeks and assured to execute any pending tasks from previous rotation while beginning new tasks.
- Trained new front office laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
Operations Coordinator
Visiting Nurse Service of New York, Nurse-Family Partnership
10.2016 - 11.2018
- Reviewed monthly/bi-monthly enrollment and disenrollment request batches
- Updated all internal systems and tracking logs accordingly and notified clinical staff of any associated issues. - Tracked, monitored, and collected data related to patient billing
- Prepared and provided billing information, including investigation and verification of insurance
- Responded to Patient Accounts inquiries regarding client billing information in Mainframe and other documentation in client's chart/record. - Audited client charts to ensure all appropriate documentation is retained and has been recorded in NFP National Service Office database
- Followed up with appropriate staff to obtain any missing information. - Developed weekly reports detailing referrals received, clients enrolled, referrals pending, and referrals not taken under care, for distribution to program management and clinical teams. - Managed program office supplies, required forms, promotional items, and business card ordering through PeopleSoft Financials. - Coordinated quarterly meetings with Community Advisory Board members and coordinated annual graduation for program clients.
Procurement Coordinator
Chips Technology Group, LLC
01.2013 - 04.2015
- Responsible for creating and maintaining accurate vendor data and purchase requisitions to ensure timely and efficient payment processing. - Communicated with suppliers regarding current Purchase Orders insuring quality, quantity, and delivery performance expectations were met; when necessary expedited or made changes to solve pressing business or customer needs. - Assisted all departments in establishing and maintaining efficient purchasing processes. - Proactively communicated emerging or current issues with vendors and worked to collaboratively solve any issue that could impact delivery performance. - Maintained and updated spreadsheets, files and data and purchase orders on a daily basis. - Processed vendor invoices daily to assure costs match purchase orders and/or dispute any discrepancies accordingly with appropriate distributor. - Processed special and drop-ship order queue in computerized system within prescribed deadline
- Coordinated returns and follow-up systems - Organized inventory for future projects and coordinate calendar and warehouse traffic for rollouts. - Managed inventory of over 2000 products on a weekly basis; when necessary ran adequate reports for any discrepancy
- Coordinated inventory and processed orders for office supplies.
Facilitated Enroller
Ridgewood Bushwick Senior Center Council
02.2011 - 01.2013
- Screened potentially eligible adults and or/families for Child Health Plus, Family Health Plus, Medicaid and represented applicants at face-to-face interviews. - Assisted families with the application/recertification process by explaining requirements and necessary documentation. - Submitted all completed paperwork, adhering to submission deadline dates. - Attended regularly scheduled program staff meetings and any other agency events. - Assisted in community outreach projects. - Managed the front desk; answered a multi-line phone system, greeted and directed guests.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelors in Business Administration -
York College
02.2009
Skills
- Staffing
- Recruiting and training
- Budget Development
- Policy and procedure implementation
- Marketing expertise
- Operations Management
- Data Management
- Team Management
References
Available Upon Request
Languages
Spanish
Timeline
Co-owner/Franchisee
Blue Moon Estate Sales of Western Long Island
01.2023 - Current
Operations Coordinator
Montefiore, Nurse-Family Partnership
11.2019 - 02.2023
Front Office Laboratory Assistant
New York Presbyterian Hospital- Weill Cornell
11.2018 - 11.2019
Operations Coordinator
Visiting Nurse Service of New York, Nurse-Family Partnership
10.2016 - 11.2018
Procurement Coordinator
Chips Technology Group, LLC
01.2013 - 04.2015
Facilitated Enroller
Ridgewood Bushwick Senior Center Council
02.2011 - 01.2013
Bachelors in Business Administration -
York College
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