VICKI VINCENT
Santa Barbara,CA
Summary
Store manager with extensive sales experience and exceptional people skills, focused on customer service and satisfaction. Desires opportunity to open new store and be part of start-up adventure team.
Overview
20
20
years of professional experience
Work History
Loan Officer
Future Mortgage
05.2023 - Current
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Loan Officer
LoanDepot
03.2020 - 05.2023
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
Store and Sales Manager
Renaissance Fine Consignment
01.2010 - 03.2020
- Increased annual sales over 60% in eight year period
- Set personal sales record posting more than $46,000 in single day
- Cultivated sales base of approximately 2,500 clients
- Developed global client base, including loyal clientele from Rio de
- Janeiro, Dubai, Paris and Hong Kong
- Accumulated in-depth knowledge of high end designers, couture and boutique lines
- Experienced with Jewelry collections, vintage through current
- Built team environment and trained sales people
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Sales Associate
Oscar De La Renta Pop Up Store
07.2018 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Senior Loan Officer
L.A. Mortgage
03.2004 - 06.2010
- Delivered prompt, accurate and excellent customer service, building productive future relationships
- Maintained daily awareness of interest rates and new loan programs
- Educated clients on different loan programs to facilitate their personal needs
- Researched and resolved customer issues on financial accounts
- Achieved proper compliance and accurate executive level reporting.
Managing Partner
American Traditional Mortgage
- Partner, 1 of 3 co-founders to Mortgage Company
- Managed and trained sales team of 10 loan officers and 8 full time staff
- Achieved 98% closing rate, and zero default
- Maintained uplifting, productive environment, responsible for launching many successful careers
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
Education
Licensing For Lending in California And Idaho
Mortgage Educators And Compliance
On Line12.2022
Real Estate - Real Estate License
Residential And Commercial School of Real Estate
Northridge, CA05.1985
Associate of Arts - Business Management
Valley College
Van Nuys, CA06.1983
Skills
- Financial Reporting Understanding
- Payroll Understanding
- Recruiting
- Marketing Knowledge
Timeline
Loan Officer
Future Mortgage
05.2023 - Current
Loan Officer
LoanDepot
03.2020 - 05.2023
Sales Associate
Oscar De La Renta Pop Up Store
07.2018 - 08.2018
Store and Sales Manager
Renaissance Fine Consignment
01.2010 - 03.2020
Senior Loan Officer
L.A. Mortgage
03.2004 - 06.2010
Managing Partner
American Traditional Mortgage
Licensing For Lending in California And Idaho
Mortgage Educators And Compliance
Real Estate - Real Estate License
Residential And Commercial School of Real Estate
Associate of Arts - Business Management
Valley College
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