Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Event Planning, Travel and serving in Church.
Timeline
Generic

Vicki Walker

Las Vegas,NV

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

HR Assistant

North Vista Hospital
05.2023 - Current
  • Ensured confidentiality of sensitive personal information during documentation of HR records.
  • Sourced applications and screened candidates for referral to hiring manager based on qualifications.
  • Conducted new hire orientations to confirm completion of required paperwork in HR database.
  • Maintained accurate HRIS database by updating records and assisting with system changes.
  • Implemented recruitment policies and procedures to streamline employee relations processes.
  • Answered inquiries through phone calls, emails, and in-person interactions effectively.
  • Organized office supplies management and processed invoices for timely payments.
  • Redirected incoming calls appropriately to maintain efficient communication.
  • Create badges for all new hires

Employee and Labor Relations Coordinator Human Resource

Caesars Palace LV
09.2022 - 05.2023
  • Responsible for special copy projects as assigned
  • Answering incoming telephone calls to H.R
  • When needed
  • Responsible for special duties as assigned
  • Assist Front Counter as needed
  • Complete property Gaming
  • Make employee badges
  • Assists with HR questions to include information on FMLA & payroll
  • Assists with unemployment cases
  • Create new hire packets and assists with reviewing I9's
  • Assist with file room
  • Assist with copying files for grievances, Arbitrations, EEOC, & NERC charges
  • Assist employees with basic policy concerns
  • Maintain HR mail
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Managed conflict resolutions to encourage professional and positive relationships and peace and order.
  • Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
  • Collaborated with managers to identify and address employee relations issues.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Advocated for staff members, helping to identify and resolve conflicts.

Food & Beverage Cashier

Caesars Palace Hotel & Casino
03.2013 - 09.2022
  • Log pertinent information in various forms
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Customer Service by providing 3 rings of service with each and every guest
  • Providing and keeping a friendly, positive work environment at all times.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Practiced proper safety and sanitation standards.
  • Built relationships with customers to encourage repeat business.

Office Manager/ Transportation Manager

Chrysalis
01.2009 - 01.2012
  • Answered multiple phone lines
  • Ordered and replenished supplies and equipment
  • Scheduling appointments and conferences
  • Manage daily office operations such as filing, mailing, copying, and data entry
  • Managed a Staff in the Transportation Department
  • Responsible for taking clients to All Doctor
  • Appointment s
  • Assist in the interviewing process.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Assist HR manager in enlisting new hires
  • Created and updated records and files to maintain document compliance.
  • Conducted research to assist with routine tasks and special projects.

Education

High School Diploma -

Western High School
Las Vegas, NV

Skills

  • Leadership and management
  • Proficient in Microsoft Suite
  • Work ethic excellence
  • Record keeping and data entry
  • Customer satisfaction specialist
  • Organizational abilities
  • Handling multiple phone lines
  • Team leadership skills
  • Scheduling expertise
  • Recruitment strategies
  • Human resources policies
  • Administrative support services
  • Employee relations expertise
  • Unemployment claims handling
  • Onboarding new employees
  • Data collection processes
  • Visitor reception

Accomplishments

  • Supervised team of 21 staff members.

Certification

DATA ENTRY (10+ years) MULTIPLE PHONE LINES (4 years) SCHEDULING (4 years) SATISFACTION Customer Service Team Member Fast Food Food Prep Housekeeping Management Transportation Management Insurance Verification Office Management

Additional Information

  • Certifications and Licenses Driver's License Additional Information

Event Planning, Travel and serving in Church.

Spending time with my grandkids.

Timeline

HR Assistant

North Vista Hospital
05.2023 - Current

Employee and Labor Relations Coordinator Human Resource

Caesars Palace LV
09.2022 - 05.2023

Food & Beverage Cashier

Caesars Palace Hotel & Casino
03.2013 - 09.2022

Office Manager/ Transportation Manager

Chrysalis
01.2009 - 01.2012

High School Diploma -

Western High School

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